Experience

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  Grainger

  • Baltimore, Maryland, United States

  • Manager, Branch Network - Baltimore & Annapolis Junction, MD

    • Dec 2021 - Present
    • Baltimore, Maryland, United States

    Manage the day to day operations of multi-unit retail facilities and warehouses located in the DMV Market. Provide leadership and strategic direction for multi-site staff consisting of hourly and exempt employees. Communicate sound strategy to the team and create an environment where employees ar...

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  Dollar Tree Stores

  • Catonsville, Maryland

  • Emerging Leader

    • May 2021 - Dec 2021
    • Catonsville, Maryland

    Managing the profitable operation of the highest volume Top 600 RT (XL) retail store out of 7,700+ in the country with emphasis on recruiting, hiring, training and developing store associates in both operations, sales, and merchandising. Home site and traveled throughout the Maryland District to ...

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  Walmart

  • Manager/Complex/Coach

    • Oct 2019 - Apr 2021

    Provides operational oversight of a Complex Walmart store location in the Baltimore City Metro Area with P&L responsibility of over $80 Million annually. Responsible for direct leadership of 6 Assistant Managers (as Manager on Duty), 25 Department Managers, 15 Team Leads, and 300+ hourly associates. Responsible for Store Financial Performance, Merchandising Execution, Customer Experience, Regulatory Compliance, Talent Acquisition and Development and Community Relations. Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. Career Highlights include:1/2019 - Fresh CVP 80+%12/2019 - Produce OSCA 97.6%12/2019 - Nov - Fresh 9%, 1.86M comp11/2019 - Dep 93 Meat 15.6% comp (410k TY vs 355k LY)11/2019 - Dep 94 Produce 10.5% comp(301k TY vs 272k LY)11/2019 - Dep 80 Deli 14.2% comp(92k TY vs 81k LY)

  • Assistant Store Manager

    • Oct 2017 - Oct 2019

    Drives sales in assigned areas. Drives the financial performance of assigned areas. Guides the daily operation of big box retail stores, which staffs between 200 to 450 employees and achieves annual sales goal of 130+ million in sales. Maintains a significant knowledge of compliance best practices in order to adhere to all federal/state regulations, monitored financial performance, and enforced organizational policies/procedures. Utilize superior communication and interpersonal abilities in order to build positive rapport with others, diffuse escalated customer service issues, and increase customer retention. Plays a lead role in the implementation of a store shrink plan, which includes facilitating meetings with Associates and consistently monitoring plan metrics. Consistently promotes a positive working environment and open door policy which resulted in an increase in customer satisfaction levels. Ensures compliance with Company policies and procedures. Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Participates in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community. Provides supervision, coaching, and development opportunities for hourly Associates in assigned areas.Career Highlights include:• Academy ASM: (Walterboro, SC) 12/2017.• Area Specifics: Homelines/Housewares, Furniture, Stationary/Arts-Crafts, & Apparel (Sterling, VA) 1/2018.• Fresh Area Manager: Deli, Produce, Bakery & Meat (Hinesville, GA) 1/2019• Reduced overall Shrinkage from 0.78% to 0.54% to 0.48%.• Best percentage within the Region and 2nd in Division. • Camp 2 CVP 80%.• Deli, Produce, Bakery, & Meat Osca percentage up to 98%.• Fresh (Deli, Produce, Bakery & Meat comp up to 18-20% monthly.

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  Virginia College

  • Savannah, Georgia Area

  • Student Financial Services Supervisor

    • May 2013 - Oct 2017
    • Savannah, Georgia Area

    Responsible for assisting and advising students and parents about federal and state financial aid programs. Ensure compliance with policies, procedures, and FERPA by always securing student records. Manage the financial aid process, including accurate documentation, verification of data and resol...

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  Johnston & Murphy

  • Savannah, Georgia Area

  • Manager

    • Feb 2011 - May 2013
    • Savannah, Georgia Area

    Responsible for leading, hiring, training, opening and/or closing store, counting cash, and making bank deposits that effectively uses the P.R.I.D.E. Model by selling high end shoes for men & women. Thorough knowledge of all types of shoes such as Wingtip's, Cap-toe's, Penny's and...

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  National Park Service

  • Moose, Wyoming

  • Concessions Management Intern

    • May 2010 - Jan 2011
    • Moose, Wyoming

    Performed analytical and operational work in support of the Commercial Services Program at Grand Teton National Park. Collaborated with commercial service providers, and proactively communicated with internal and external stakeholders on a variety of topics related to purchasing, commercial servi...

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  Walmart

  • Savannah, Georgia Area

  • Customer Service Manager

    • Sep 2007 - May 2010
    • Savannah, Georgia Area

    Spearheaded customer service operations, identified customer’s needs, assisted with purchasing decisions, located and organized merchandise, resolved customer issues and concerns, and promoted products and services. Effectively communicated all information to cashiers regarding special promotions...

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  CKE Restaurants, Inc.

  • Pearson, Georgia Area

  • Manager

    • Jul 2005 - Aug 2007
    • Pearson, Georgia Area

    Reduced inventory cost by enforcing daily shift inventories and consistently led all KPI's into the positive. Managed Profit and Loss statements, POS/BOH systems, inventory ordering and control, cash control, and all areas of hospitality. Increased service standards, labor controls, and inven...