Experience

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  Shock Media Studio

  • Subang Jaya, Selangor, Malaysia

  • Tech and Web Designer

    • Dec 2019 - Present
    • Subang Jaya, Selangor, Malaysia

    • Manage incidents and service requests from the ticketing system, emails, calls and chats. • Provide exceptional customer service and technical support to internal and clients.• Provide support for tech or web projects. • Perform root cause analysis for identified problems.• Recommend procedures and controls for problem prevention.• Develop, document and implement standard operating procedures and customer service guidelines relating to IT or web support.• Follow standard operating procedures, accurately log and update all work tickets using the ticketing system.• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.• Improve understanding of web operations, applications, systems and business relates processes and procedures.• Share resolutions with extended team and document in information knowledge base; Provide training to team members as needed.

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  QuestCorp Global Inc. US

  • Kuala Lumpur, Malaysia

  • Executive

    • Oct 2018 - Dec 2019
    • Kuala Lumpur, Malaysia

    • Build, revamp, restructure, and maintain 9 websites (Optimize, User friendly) and membership portal using WORDPRESS.• Building layout design, optimize of the sites, analyze the traffic and improve the sites and content regularly.• Improve traffic growth to the website.• Preparing design plans and presenting the website structure.• In charge of security of the websites being hack, updated, fixing bugs and resolve technical issue if any.• Assist in building funnels, webinar and sales funnel that is functional in Infusionsoft.

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  PNA Empire

  • Selangor, Malaysia

  • Executive

    • Aug 2016 - Jun 2018
    • Selangor, Malaysia

    ADMIN CUM GRAPHIC DESIGNERS• Management of office equipment. • Handling external or internal communication or management systems. • Organizing, arranging and coordinating meetings. • Handling social media accounts. • Create images that identify a product or convey a message. • Create an original brochure for marketing. • Create visual aspects of marketing materials, websites and other media, including infographics

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  Mesiniaga Berhad

  • Selangor, Malaysia

  • Internship

    • Sep 2015 - Mar 2016
    • Selangor, Malaysia

    • Develops system for SDM team.• Assigned the Service Desk unit.• Handle customer inquiries both over the phone and by email. • Provide customers with product and service information.