Experience

• 

  CIS Technologies

  • San Francisco Bay Area

  • Salesforce Developer

    • Jul 2022 - Present
    • San Francisco Bay Area

• 

  KPMG GLOBAL SERVICES (KGS)

  • Bengaluru Area, India

  • Assistant Manager

    • May 2019 - Mar 2021
    • Bengaluru Area, India

• 

  EY

  • Assistant Manager

    • Feb 2017 - Feb 2019

• 

  Convergys

  • Reporting Analyst

    • Aug 2012 - Feb 2017

     Responsible for the design, creation and maintenance of Operation reports as well as the daily production and distribution of reports Preparation of various Operation reports. i e scorecards and data collection Assisted in coordinating the implementation of the reporting process (eg determine data collection tools, establishment of data collection and distribution process) Produce ad hoc reports. and trending data and develop new reports/graphs and additions/deletions from existing reports Communicate with and take direction from Project Managers and Operations to understand client and operational report needs Distribute reports to internal clients via e-mail and electronic feeds and set-up monthly reports that can be sent to the Client if desired Maintain existing reports, as well as. monthly and year-to-date summaries and suggest solutions to improve reporting processes Automate the reports using vba and access to ensure 100% accuracy and save time

• 

  Hewlett-Packard

  • Senior Advisor, Learning and Development

    • Jun 2010 - Aug 2012

     Worked on reconciliation for Account code. Extract various reports to help business to plan their budget for Degree Assistance. Co-ordinate with the employees and various Business HR’s to get the process ongoing. Performing the Preliminary Analysis of the Survey report and work on Root cause analysis basis free-text comments & DSAT reason selected. Comparison between agent attributes & overall satisfaction. Follow-up with requestor in case specific info is required DSAT Categorization Detailed plan of action for in-control reasons Track effectiveness of improvement measures on periodic basis Scanning of applications submitted by the employees for reimbursement Follow up with L&D Business Managers for application approvals and Denials. Communicate employees through mail regarding the application status. Verifying documents and details submitted by the employee for reimbursements. Posting payment details in SAP for US and PR employees. Handle calls and queries on critical issues and cases. Handle admin queries and general queries. Handle the team in absence of Team Leads and Managers. Assign mails and task to the team. Do complete QCs for admin query, general query and reimbursement requests. Worked on metrics. Train New joinees. Help team members for any queries and cases. Ensure 100% TAT and accuracy for myself and the team.

• 

  Accenture

  • Technical Support Agent

    • May 2008 - May 2010

    Worked as Technical Support Representative and provided Inbound Telephonic Technical Support to American Customers troubleshooting Dial –up and High Speed Internet Connection Issues.