Experience

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  Square Medical Group

  • Director Of Outpatient Services

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  Square Medical Group

  • Practice Director

    • Nov 2021 - Present

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  MetroWest Physician Services

  • United States

  • Practice Manager

    • Nov 2020 - Nov 2021
    • United States

    • Manage a fast-paced primary care physician office with 10 direct reports• Manage Human Resources by interviewing, hiring, orienting and evaluating optimal staffing at all times• Monitor schedule to maximize productivity and report out weekly forecast of visits and RVUs for each provider• Develop and implement new office procedures to improve office flow and overall operations• Manage the daily operations including staff scheduling, cash reconciliation, and processing of referrals and PA’s• Ensure the practice stays within the budget parameters by reviewing the operational budget and expenditures

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  Novum Psychiatry

  • Sudbury, MA

  • Practice Manager

    • Sep 2019 - Jul 2020
    • Sudbury, MA

    • Successfully implemented a new practice management system, trained all administrative staff• Created SOPs for training of new staff to increase accuracy and productivity • Analyzed patient retention and developed a communication and engagement strategy for more profitable operation• Managed all administrative tasks including scheduling, patient billing, payment collection, medication and treatment prior authorizations, insurance eligibility, and COVID-19 PPE procedures• Headed construction in Sudbury office, sourced and negotiated contracts with general contractor, IT and cleaning vendors

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  The Renfrew Center

  • Boston, MA

  • Office Manager

    • Aug 2014 - Sep 2019
    • Boston, MA

    Regional Office Manager, The Renfrew Center, Boston, MA • Managed 4 sites in the Northeast region including hiring, training and coaching of local office managers and administrative staff• Acted as primary office manager for the Boston site, managed schedule for site director, psychiatrists and AVP• Completed the successful implementation of the new EMR system, became subject matter expert for the region• Organized and participated in regional meetings and trainings Office Manager • Effectively multitasked office functions including accurate billing, payment collection, vendor invoicing, new patient admissions and maintenance of patient records in compliance with HIPAA • Managed diverse interactions with patients, clinical staff, administration and suppliers • Forecasted and maintained budget and inventory of office and food supplies• Successfully negotiated a 4% cost reduction of patients’ meals

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  Skin Studio

  • Brighton, MA

  • Office Manager

    • May 2012 - Aug 2014
    • Brighton, MA

    • Analyzed sales and service performance, reported on metrics • Implemented employee driven client retention program• Created strategy to upsell services and products with 100% client retention and 9% YOY increase in clients • Performed bi-weekly payroll, inventory accounting and maintained vendor communication

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  Wolverine Worldwide

  • Lexington, MA

  • Merchandise Manager

    • Jun 2011 - May 2012
    • Lexington, MA

    • Managed $35M business for a wholesale division by effectively forecasting sales by brand, category, channel of distribution, and stock number in accordance with divisional strategy and financial goals • Drove top line sales and gross margin goals by analyzing current trends and historical performance, to develop sales forecasts and buy priorities. Decreased seasonal carry-over by 15% and improved out-of-stocks by 7%

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  BJ's Wholesale Club

  • Westborough, MA

  • Buyer

    • Sep 2006 - Jan 2011
    • Westborough, MA

    • Managed $35M business for wholesale division • Effectively forecasted sales by brand, category, channel of distribution, and stock number in accordance with divisional strategy and financial goals • Drove top line sales and gross margin goals by analyzing current trends and historical performance, to develop sales forecasts and buying priorities• Decreased seasonal carry-over by 15% and improved out-of-stocks by 7%

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  Saks Inc. / Parisian Corporate Office

  • Birmingham, AL

  • Senior Assistant Buyer

    • Dec 2003 - Sep 2006
    • Birmingham, AL

    • Managed a $27M business through planning and analysis of sales, margin and inventory resulting in 20% increase in profit• Decreased seasonal carry-over by 4% by negotiating with vendors for higher mark down allowances • Reversed declining sales in watches, boosting revenue by 6% in a single year through effective marketing and pricing strategies, as well as effective negotiations with vendor for cost reduction