Experience

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  Self Storage Plus

  • Woodbridge, Virginia, United States

  • Director of Operations

    • Jan 2024 - Present
    • Woodbridge, Virginia, United States

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  CubeSmart

  • United States
  • Real Estate
  • 700 & Above Employee

  • District Manager

    • Jun 2014 - Jan 2024

    Responsible for staffing and operations throughout a multi-market portfolio of REIT owned and third party management self storage and retail center locations. Responsible for

  • Senior Field Training Specialist

    • Jul 2012 - May 2014

    While in position I assisted Training Dept. by presenting webinars and completing divisional training responsibilities when Divisional Trainer position was empty for four months.Responsibilities and Duties•Manage the understanding and implementation of operational functions at the field level with a focus on the New York City market. •Coordinate between District Managers of the NYC markets and Divisional Vice President what stores, employees and issues are addressed. •Facilitate the transition to and completion of store level marketing changes.•Evaluation of existing and new employees for competence and address retraining needs.•Handle special projects as assigned by the Vice President of Operations and the Divisional Vice President.Additionally conducted training and presentations at GM and Manager meetings quarterly.

  • Senior Area Manager

    • Mar 2012 - Jun 2012

    Moved to the NYC area to assist the DMs after acquisition of large portfolio concentrated in the Bronx, Brooklyn and Queens boroughs.Manages all facets of the daily operations of assigned stores through effective planning and utilization of resources to maximize net operating income and Customer satisfaction.Essential Job Functions•Assist the District Manager with audits. •Assists with preparing working schedules and monitoring and approving hours worked by district personnel.•Assists with the recruitment and selection process by screening and conducting first interviews of candidates as well as maintaining applicant tracking.•Responsible for answering questions regarding POS System and policies for the District. •Coordinating auctions.•Responsible for processing daily, weekly, monthly and annual reports and approving petty cash reports. •Maintains area’s budget for assigned properties and operates within budget constraints. •Prepares and monitors various reports to identify reimbursable charges and recommend budget revision.•Responsible for training managers.•Works with contractors on property constructions projects.Additionally conducted training and presentations at GM and Manager meetings quarterly.

  • Senior Area Manager

    • Sep 2010 - Mar 2012

    First four months in position was as acting district manager until position could be filled. Following time in position was to provide support to district manager. Managed all facets of the daily operations of assigned stores through effective planning and utilization of resources to maximize net operating income and Customer satisfaction.Essential Job Functions•Assist the District Manager with audits. •Assists with preparing working schedules and monitoring and approving hours worked by district personnel.•Assists with the recruitment and selection process by screening and conducting first interviews of candidates as well as maintaining applicant tracking.•Responsible for answering questions regarding POS System and policies for the District. •Coordinating auctions.•Responsible for processing daily, weekly, monthly and annual reports and approving petty cash reports. •Maintains area’s budget for assigned properties and operates within budget constraints. •Prepares and monitors various reports to identify reimbursable charges and recommend budget revision.•Responsible for training managers.•Works with contractors on property constructions projects.Additionally conducted training and presentations at GM and Manager meetings quarterly.

  • Area Manager

    • May 2010 - Sep 2010

    Position held while maintaining FTS and GM position. AMs are General Managers utilized by Upper Management to maximize net operating income and Customer satisfaction at their assigned facilities.Essential Job Functions •Conduct audits on a quarterly basis. •Coordinates scheduling of district personnel, mentoring of employees, customer service calls•Approves customer credits and partial payment agreements.•Reviews and approves customer accounts for auction.•Conducts auctions.Additionally conducted training and presentations at GM and Manager meetings quarterly.

  • Field Training Specialist

    • Jan 2010 - Sep 2010

    Position held while maintaining GM position.FTSs are General Managers utilized by Upper Management for the training and development of new District Managers, General Managers, and Managers - as well as continued sales and operational training throughout the organization. Major Responsibilities and Duties•Completes training checklists and exercises with new managers through GM/Manager Training.•Performed the computer conversions during acquisitions.•Assists with training and office set-up during new facility acquisitions/openings •Serves as a mentor to new General Managers and Managers •Monitors sales and phone skills of all new employees. •Provides continued training and development as directed by the Divisional Vice President, DIstrict Manager and/or Divisional Trainer.Additionally conducted training and presentations at GM and Manager meetings quarterly.

  • General Manager

    • Mar 2008 - Sep 2010

    Brought in to operate newly acquired facility after positive results in Maryland. Replicated results by bringing facility occupancy from mid 70%'s to low 90%'s and held occupancy average of 90% or greater through the recession. Brought insurance numbers to above 50% and recognized by CEO D. Jernigan for being one of the first properties to do so.Major Responsibilities and Duties•Provide exceptional service to our Customers and Sales leads over the phone as well as to walk-in Customers •Supervises staff to ensure Customer service standards are being met. •Recommend appropriate unit sizes and services based on individual Customers’ needs •Understand and explain the leasing process to Customers •Sell merchandise including packing / moving supplies and insurance to protect our Customers’ goods •Operate POS system and take payments •Conduct daily security checks and space audits of entire facility •Prepare and make daily bank deposits •Submit all property invoices for payment •Process daily, weekly, monthly and annual reports •Process delinquent customers through foreclosure process meeting all legal requirements to perform auction•Coordinate and conduct auctions on an as-needed basis •Provide coverage to other facilities when necessary •Perform property maintenance both inside the facility and on the grounds. •Coordinate the biding process from contractors to complete repairs or achieve contracts for landscaping or snow plowing. •Responsible for collections of delinquent accountsAdditionally conducted training and presentations at GM and Manager meetings quarterly.

  • General Manager

    • Jun 2007 - Mar 2008

    While in position brought facility occupancy from mid 70%'s to low 90%'s in two months and held occupancy through the winter.Major Responsibilities and Duties•Provide exceptional service to our Customers and Sales leads over the phone as well as to walk-in Customers •Supervises staff to ensure Customer service standards are being met. •Recommend appropriate unit sizes and services based on individual Customers’ needs •Understand and explain the leasing process to Customers •Sell merchandise including packing / moving supplies and insurance to protect our Customers’ goods •Operate POS system and take payments •Conduct daily security checks and space audits of entire facility •Prepare and make daily bank deposits •Submit all property invoices for payment •Process daily, weekly, monthly and annual reports •Process delinquent customers through foreclosure process meeting all legal requirements to perform auction•Coordinate and conduct auctions on an as-needed basis •Provide coverage to other facilities when necessary •Perform property maintenance both inside the facility and on the grounds. •Coordinate the biding process from contractors to complete repairs or achieve contracts for landscaping or snow plowing. •Responsible for collections of delinquent accounts.Additionally conducted training and presentations at GM and Manager meetings quarterly.

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  Innovative Medical Research (IMR)

  • 1001 Cromwell Bridge Rd Baltimore MD

  • Phone Interviewer

    • Aug 2000 - Nov 2001
    • 1001 Cromwell Bridge Rd Baltimore MD

    Conducted phone studies for medical research. Research was conducted via preselected study group participants and nationwide cold call participants.Worked on migraine study which focused on work loss and absenteeism.

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  Cardinal Health

  • Columbia Maryland

  • Account Manager

    • Jun 1999 - Aug 2000
    • Columbia Maryland

    Placed supply orders in coordination with hospital staff needs.Held 5 accounts.One of two candidates extended job offer of seven who completed four month training extensive training.

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  US Navy

  • NSA Ft. Meade Maryland

  • Cryptologic Technician Administrative

    • Jun 1996 - Apr 1998
    • NSA Ft. Meade Maryland

    •Performed technology-based administrative functions using software applications within a global information environment. •Performed personnel and physical security duties for the Naval Security Group and Intelligence communities. •Performed manpower management functions. •Maintained accountability of highly Sensitive Compartmented Information (SCI), operate Information Systems (IS) equipment and current software applications. •Performed packaging and mailing services of (SCI) materials. •Assisted with creation of officer reviews.

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  US Navy

  • Naval Air Station Brunswick Maine

  • Air Traffic Controler

    • May 1994 - Apr 1996
    • Naval Air Station Brunswick Maine

    •Provide aircraft with critical information on other air traffic, navigation systems, and airfield conditions essential to safe operations; •Operate and adjusted computer-based ground-controlled navigation and radar approach systems.•Interpret data shown on radar screens and plotting aircraft positions.•Maintain aeronautical charts, maps and publications. •Operate PAR (precision approach radar), Short Waive Radio communications.