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Suzanne Satkowski

TRANSLATIONS ADMINSTRATOR at VERIZON;PA & MD
Intro Book
Experienced telecommunications and project management professional.
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Location
Baltimore, Maryland, United States, US
Skills
  • Networking
  • Project Management
  • Telecommunications
  • Requirements Analysis
  • Vendor Management
  • Show all
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Bio

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Suzanne Satkowski is a seasoned professional with 26 years of experience in telecommunications, project management, and vendor management. She has worked with Verizon and the United States Air Force, and holds a diploma from Wyoming Area High School and a degree from Drexel University's accelerated adult education program.

Experience

  • VERIZON;PA & MD
    • TRANSLATIONS ADMINSTRATOR
      • Jan 1998 - Dec 2013

      Primary function is service order switch provisioning for residential, CLEC, small and largebusiness customers. includes new connects, disconnects, adding/removing/changingfeatures. Duties included, but were not limited to inputting and extracting data fromvarious systems, processing recent changes simple and complex in various switches.Required to analyze service order activity, review, and make decisions to ensure excellentcustomer service. Including coordinating projects and cutovers to meet specific objectivesand deadlines to achieve prompt accurate customer service.

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • TRANSLATIONS ADMINISTRATOR
      • May 1987 - Dec 2013

      Broadband telecommunications and information technology company based in New YorkCity. Verizon wireline provides phone service, Internet access, and television to residencesand small business, via copper wire or fiber optic cable.

    • translations administrator
      • 1987 - 2013

    • MAINTENANCE ADMINISTRATOR
      • Jan 1988 - Jan 1998

      Received trouble reports and worked to resolve the customer’s problems by working withother departments and vendors. Responsible to research, correct, refer, follow-up, datenegotiation, times, and access arrangements with customers who are potentially irate andpossibly difficult to deal with. Responsible for managing technicians work load to makesure all jobs were repaired within the specified time frame.

  • PA AIR NATIONAL GUARD
    • Administrative Specialist
      • Jan 1988 - Jan 1992

      in a Engineering and Installation Communications Unit.

  • American Office Systems
    • DISPATCHER
      • Dec 1985 - Apr 1987

      Required to take customer calls and record repair issues for office equipment. Dispatchedrepair technicians to customer locations in a timely and efficient manor.

  • United States Air Force
    • Telecommunications Specialist and Automatic Digital Switching Specialist
      • Jul 1979 - Jun 1985

      locations in the United States and Ankara, Turkey. Noncommissioned Officer withsupervisory duties and a Top Secret SCI security clearance.

Education

  • 1999 - 2001
    Drexel University
    NONE, Information Technology
  • 1976 - 1979
    Wyoming Area High School
    DIPLOMA, BUSINESS

Suggested Services

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Industry Focus. “Telecommunications”

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