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Suzanne Marcotte

Customer Care Representative at Columbia Memorial Hospital
Intro Book
Seasoned professional with a Master of Business Administration (M.B.A.) and diverse experience in teaching, sales, and customer care.
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Location
Warrenton, Oregon, United States, US
Languages
  • English -
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Bio

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Suzanne Marcotte is a seasoned professional with a Master of Business Administration (M.B.A.) from Liberty University. She has extensive experience in various roles, including Teacher, Sales Associate, Assistant Store Manager, and Customer Care Representative. Suzanne holds multiple certifications in business analysis, project management, and healthcare financial management.

Credentials

  • Patient Access Essentials
    Healthcare Financial Management Association (HFMA)
    Apr, 2024
    - Apr, 2026
  • Business Analysis Foundations
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • Business Analysis Foundations: Strategy Analysis
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • What Is Business Analysis?
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • Enhancing Your Productivity
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Excel Formulas and Functions Quick Tips
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Learning Gantt Charts
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Microsoft SQL Server 2022 Essential Training
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Note-Taking for Business Professionals
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Program Management Foundations
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Project Management: Solving Common Project Problems
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Statistics Foundations 1: The Basics
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Procurement Basics
    Coursera
    Sep, 2023
    - Apr, 2026
  • Strategic Sourcing
    Coursera
    Sep, 2023
    - Apr, 2026
  • Enterprise Systems
    Coursera
    Aug, 2023
    - Apr, 2026
  • Procurement & Sourcing Introduction
    Coursera
    Aug, 2023
    - Apr, 2026
  • ITIL Foundations
    Thought Rock
    Jan, 2018
    - Apr, 2026
  • Mastering Scope and Requirements Management
    Velociteach
    Jul, 2017
    - Apr, 2026
  • Microsoft Project
    New Horizons Computer Learning Centers
    Apr, 2017
    - Apr, 2026
  • Project Management Simplified
    LinkedIn
    Oct, 2016
    - Apr, 2026
  • CAPM
    Project Management Institute
    Feb, 2024
    - Apr, 2026
  • Certified Specialist Physician Practice Management (CSPPM)
    Healthcare Financial Management Association (HFMA)
    Mar, 2024
    - Apr, 2026
  • CSPO
    Scrum Alliance
    Jul, 2018
    - Apr, 2026

Experience

  • Columbia Memorial Hospital
    • Seaside, Oregon, United States
    • Customer Care Representative
      • Dec 2023 - Present
      • Seaside, Oregon, United States

  • Holiday Inn
    • Seaside, Oregon, United States
    • Front Desk Agent
      • Jun 2023 - Present
      • Seaside, Oregon, United States

      greeting guestsissuing room keys booking reservations answering questions about hotel amenities, services, and surrounding points of interest ensuring customer satisfaction

  • University of Baltimore
    • CCTV Deputy Program Manager
      • Oct 2020 - Sep 2023

  • Middletons Tavern
    • Annapolis, Maryland, United States
    • Bartender
      • Mar 2022 - Mar 2023
      • Annapolis, Maryland, United States

      responsible for overall customer experience and enjoymentguest satisfactionmixologymenu knowledgestate liquor service knowledgefood service

  • Levo Solutions
    • CCTV Deputy Program Manager
      • Jun 2018 - Oct 2020

    • Operations Project Manager
      • Nov 2016 - Oct 2020

      Oversight of project management activities for a CCTV network of more than 10,000 video streams, including:• Reviewing and reporting of monthly invoicing to customer for accuracy• Weekly burndown reporting to monitor project funding and accurate reporting of labor hours• Monthly program progress reporting on various projects within the network• Facilitating minimum weekly meetings with CCTV Program Director to ensure accurate and up-to-date information is disseminated• Setting agenda and ensuring meeting outcomes are accurately captured• Gather and document project requirements • Collect and document level of effort details from relevant subject matter experts• Ensure project deliverables are properly documented by technicians/engineers• Perform weekly internal system updates to track project progress and issues• Development of project documentation, including: project scheduling, project management plan, communication plan, statement of work• Resource acquisition and scheduling• Facilitating communication between CCTV Program Director and Vendor service representatives• Facilitating and documenting lessons learned, program planning, partner organization initiatives, project implementation, and equipment disbursement • Release management• Account management

  • Anne Arundel County Public Schools
    • Teacher
      • Aug 2014 - Jun 2016

      • Accurate and confidential record keeping of all student personal and learning data• Communicating objectives with stakeholders• Communicating with suppliers to arrange for necessary materials and software support• Collaborating with team members to ensure seamless instructional delivery• Organize and manage staff development experiences for up to 80 people• Prepare presentation materials for school leadership• Responsible for writing reports summarizing completion of objectives

  • Sears Holdings Corporation
    • Westfield Annapolis Mall
    • Sales Associate
      • Jun 2014 - Oct 2014
      • Westfield Annapolis Mall

      Fitness and lifestyle customer service representative responsible for product knowledge, sales and service metrics, general upkeep, cash control and customer satisfaction.

  • Fairfax County Public Schools
    • Fairfax, VA
    • Teacher
      • Jan 2005 - Jun 2014
      • Fairfax, VA

      • Accurate and confidential record keeping of all student personal and learning data• Communicating objectives with stakeholders• Communicating with suppliers to arrange for necessary materials and software support• Collaborating with team members to ensure seamless instructional delivery• Organize and manage staff development experiences for up to 80 people• Prepare presentation materials for school leadership• Responsible for writing reports summarizing completion of objectives

  • The Mount Vernon Inn
    • Mount Vernon, Virginia
    • Banquet and Restaurant Server
      • Apr 2010 - Mar 2012
      • Mount Vernon, Virginia

      • Delivered, fast, friendly and reliable service• Assisted customers with menu choices in a friendly and helpful manner• Suggestive selling and upselling whenever appropriate• Accurately recorded and entered orders and partnered with team members to deliver food and service that exceeded customer expectations• Skillfully anticipated and addressed customer needs• Consistently adhered to quality standards• Routinely cleaned linens, glassware, table settings, counters, floors, storage areas, and service stations• Managed closing duties including restocking and daily cash and credit sales reconciliations

  • Williams-Sonoma, Inc.
    • Alexandria, Virginia
    • Sales Associate
      • Oct 2007 - Jun 2009
      • Alexandria, Virginia

      • Welcomed customers by greeting them; offering them assistance.• Directed customers by escorting them to racks and counters; suggesting items.• Advised customers by providing information on products.• Helped customer make selections by building customer confidence; offering suggestions and opinions.• Documented sale by creating or updating customer profile records.• Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.• Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.• Contributed to team effort by accomplishing related results as needed.• Managed and initiated gift registries• Visual merchandising

  • Patchgear.com
    • Edmonton, Canada Area
    • Assistant Store Manager
      • Jun 1999 - Jan 2000
      • Edmonton, Canada Area

      Balancing store budget for employee hours and stock delivery• Hiring, dismissing, training and scheduling employees for shifts• Ordering, stocking, and maintaining merchandise and displays• Managing daily cash flow• Welcomed customers by greeting them; offering them assistance.• Directed customers by escorting them to racks and counters; suggesting items.• Advised customers by providing information on products.• Helped customer make selections by building customer confidence; offering suggestions and opinions.• Documented sale by creating or updating customer profile records.• Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.• Contributed to team effort by accomplishing related results as needed.• Visual merchandising Loss prevention

Education

  • 2014 - 2017
    Liberty University
    Master of Business Administration (M.B.A.), Public Administration
  • 2011 - 2011
    George Mason University
    Northern Virginia Writing Project Fellowship, Teacher Education and Professional Development, Specific Subject Areas
  • 2006 - 2010
    University of Virginia
    Master's Degree, Education Psychology
  • 2001 - 2003
    The University of Alberta
    Bachelor’s Degree, Elementary Education and Teaching
  • 1997 - 2001
    The King's University
    Bachelor’s Degree, English Language and Literature, General

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