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Bio

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Suzanne Maclaughlin, MBA, is a seasoned business analyst with 9+ years of experience in financial analysis, business analysis, pricing strategy, and process improvement. She has led cross-functional teams and managed services portfolios for top companies like MetLife and NCR Corporation.

Experience

  • MetLife
    • Greater Chicago Area
    • Senior Financial Consultant
      • Jun 2015 - Present
      • Greater Chicago Area

      Responsible for the financial account management of multiple complex national clients. • Develop and deliver customer financial reports, including defining reporting requirements, performing data and trend analysis and effectively communicating results to meet client needs.• Prepare financial a...

    • Senior Program Manager - Travel Services
      • 2008 - Aug 2014

      Managed services portfolio for $92M business unit by defining services scope, pricing, revenue and gross margin forecasts for all new product business plans, developing sales tools and training content and providing sales support for key customer opportunities.• Priced services and analyzed prof...

    • Program Manager - Telecommunications Services
      • 2004 - 2007

      Developed and deployed service offers for telecommunications technologies including development of sales tools, sales training and service call flow documentation.• Performed quarterly analysis of $300M global sales funnel to identify top competitors by technology and geographic region, enabling...

    • Program Manager - Cross-Industry Services
      • 2002 - 2003

      Developed and deployed cross-industry service offers including development of sales tools, sales training and performance report documentation.• Achieved standard, repeatable process for communicating service delivery performance to global customer base worth $500M in annual revenue by leading c...

Education

  • Drake University
  • Drake University

Suggested Services

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Industry Focus. “Financial Services”

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