Experience

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  RCX Sports

  • Sylvan lake, MI

  • Director of Customer Service

    • Jan 2024 - Present
    • Sylvan lake, MI

    As Director of Customer Service at RCX Sports, I lead a dedicated team to deliver world-class experiences. Collaborating closely with leadership and cross-functional teams, I develop strategies aligned with our mission and values. With a focus on training and development, I ensure our team excels in providing exceptional service, enriching the lives of our customers and communities.

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  National Flag Football

  • United States
  • Spectator Sports
  • 1 - 100 Employee

  • Assistant Director of Operations and Training

    • Jan 2019 - May 2024

    Manage day-to-day operations of 20 league managers and 4 customer service representatives. • Provide leadership and support to all managers.• Spearheaded new payroll process for officials in four states.• Monitor employee productivity and optimize procedures to increase productivity.• Proven forward thinker to provide excellent customer service, employee retention and improve company procedures.• Implemented a new customer service department.• Provided assistance to the human resources, marketing and finance departments.• One on one training with new staff members on team formation, corporate policies and daily customer service situations.• Responsible for helping to maintain a positive work environment and reduce turnover of staff.

  • State Manager of Operations

    • May 2015 - Jan 2019

    Over saw a regional territory of three states with 16 active leagues. This included marketing, operations, team management and administration responsibilities. • Marketing to approximately 24 school districts through NFF website, Constant Contact, Social Media and flyers. Build and maintain relationships in league areas. • Operations included securing league locations, updating all reference sheets, and opening registration. Coordinating and facilitating seasonal coaches meetings. Effectively manage and control costs associated with each league.• Management responsibilities included hiring, training and managing two full time territory managers, 24 seasonal league directors and 30 seasonal officials. • Administration responsibilities included weekly correspondence with families and coaches. Updating weekly and annual reports.• Continually meet or exceeded seasonal registration goals at or above corporate average.

  • Territory Manager

    • Feb 2014 - May 2015

    Primary responsibilities included registration of athletes, recruitment of coaches, team formations and all communication and operations for six successful leagues. • Liaison between the company, league coaches and parents.• Provide excellent customer service and conflict resolution between coaches and parents when needed.• Hire, assign and pay officials for seasonal weekly games.• Maintained positive staff retention and set the standard for our organization.

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  Selik Wealth Management

  • Oxford, Michigan

  • Office Assistant

    • Mar 2011 - Feb 2014
    • Oxford, Michigan

    Provided daily support to the managing financial advisor• Processed all incoming financial contributions and assisted in the process of opening new accounts, withdrawals and account transfers.• Maintained utmost discretion and confidentiality of client’s personal information. • Utilized exceptional customer service skills to attract and retain high-value customers.• Solicited potential clients via phone

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  Clarkston Community Schools

  • Clarkston, Michigan

  • Food Service and Cashier

    • Sep 2007 - Feb 2012
    • Clarkston, Michigan

    My daily responsibilities included assisting with food preparation, clean-up and running a cash register. I work closely with the 6th and 7th graders at Sashabaw Middle School. I also had daily contact with teachers and staff. After a year I was given the responsibility to training new employees.

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  Hilton Suites - Auburn Hills

  • Auburn Hills, Michigan

  • Sales Manager/Sales Director

    • 1990 - 1994
    • Auburn Hills, Michigan

    Provide exceptional service for key corporate accounts and retained relationships within these accounts. • Developed and implemented annual marketing plan• Key accounts include; Chrysler, GM, ITT Automotive, CBS, Volkswagen and the Palace of Auburn Hills. • Recruited, hired and trained initial sales team for the newly opened hotel.

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  Holiday Inn - Auburn Hills

  • Auburn Hills, Michigan

  • Sales Manager

    • 1989 - 1990
    • Auburn Hills, Michigan

    I was part of the opening sales staff of this new hotel. I worked with the local corporate accounts. I assisted the Director of Sales with the marketing plan. I created and executed the secretary club. I booked groups and banquets in to the hotel. I maintained a close working relationship with all departments of the hotel and was the lead outside sales person in the corporate sector.