Experience

• 

  Yusen Logistics (Canada) Inc.

  • Toronto, Ontario, Canada

  • Transportation Manager

    • May 2023 - Present
    • Toronto, Ontario, Canada

• 

  GIGG Express Inc.

  • Mississauga, Ontario, Canada

  • Operations Supervisor

    • Oct 2019 - May 2023
    • Mississauga, Ontario, Canada

    Identify opportunities for operational efficiency improvements and profitability enhancement, leading to successful implementation of initiatives.Accountable for overseeing all 3PL shipments.Oversaw and managed multiple customer operations, including tendering, booking, tracing, transport, with a focus on efficient and effective execution.Assisting Finance and Claims department with chargeback claims.Diagnose and resolve invoicing, billing issues to ensure smooth operations and customer satisfaction.Assist in customer communication by delivering market updates, pricing information, resolving issues, and providing business updates.Maintain regular communication with department heads to provide updates on ongoing issues and collaborate on problem-solving.Overseeing operations for US, Canada and Mexican region.Collaborate with team leaders and management to optimize daily and long-term operational strategies and drive continuous improvement.Develop and implement clear and consistent operational procedures to facilitate growth and streamline processes.Negotiate quotes and services for contractual clients.Supervise and train team of 11 to 13.Support the overall business strategy by working closely with sales team.Advocate for standardized practices across the organization and fostered strong partnerships with internal teams to promote collaboration and synergy.

• 

  GIGG EXPRESS INC.

  • Mississauga, Ontario, Canada

  • Logistics Coordinator

    • Jun 2018 - Oct 2019
    • Mississauga, Ontario, Canada

    Tracked orders and notified customers of status or potential delays.Overseeing brokered shipments.Arrange shipping documents in transit and ensuring all goods in transit areon schedule.Resolving existing issues with customs clearance for time sensitiveshipments.Coordinated shipping requests for expedited delivery.Planned shipments from production to end-user and scheduled daily andweekly routes.Generated documents and information required for customs clearance.Maintained customer satisfaction with forward-thinking strategies focusedon addressing customer needs and resolving concerns.Offered advice and assistance to customers, paying attention to specialrequirements.Liaised with customers and management to better understand customerneeds and recommend appropriate solutions

• 

  GIGG Express Inc.

  • Mississauga, Ontario, Canada

  • Dispatch Coordinator

    • Aug 2017 - Jun 2018
    • Mississauga, Ontario, Canada

    Coordinating shipments throughout Quebec and Ontario.Planning and organizing FTL and LTL loads and routing schedules.Leveraged Fleet Manager and other tools to track data and makerecommendations.Responded to high volume of phone and email requests to providelogistics information.Ensuring pick up and delivery are on time.Directed all dispatching, routing and tracking of 27 fleet of trucks