Okay, let’s tackle this. So Susie has 22 years of experience in technical support, which is a significant amount of time. However, her role as a Senior Customer Support Representative and Direct Project Coordinator at Konica Minolta Business Solutions U.S.A., Inc. suggests she may have started in a more entry-level position. Her education from Grossmont College is also a plus. Skills like technical support, customer service, and managed print services are in demand, but the rate for these roles can vary widely depending on the industry, location, and level of experience. For technical support roles in the US, average rates range from $25 to $75 per hour. Considering Susie’s experience and education, I’ll estimate her rate to be on the higher end of this range, around $75 per hour.