Experience

• 

  Westburne

  • Canada
  • Wholesale
  • 700 & Above Employee

  • Account Manager

    • Jun 2023 - Present

  • Automation Specialist - Services and Solutions Specialist

    • Jun 2012 - Present

    Cultivating key business relationships as a Customer Success Manager to assist customers achieve their desired outcome. Provide information on new products and technologies and offering technical support to customers. Offer promotional incentives and negotiates contracting requirements to produce proposals.Act as liaison to resolve concerns with customers to enhance level of service.

• 

  Waste Management

  • Waterloo, ON

  • Dispatcher II

    • Jan 2011 - Jul 2012
    • Waterloo, ON

    Recruited by Waste Management to dispatch the most complex region of Toronto in accordance with established SERVICE MACHINE standards. Performed all key dispatch functions including driver check-ins, routing and scheduling, and communicating regarding service requests. Customer service duties including inquiries, accounts receivable, customer follow-up and retention calls. Distribute, collect and review route sheets for proper days end data entry. Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues, CSA documents. Daily completion of permanent scheduling of new customers, create reports for missed pickups, proactive in working directly with route managers to ensure highest quality of service.

• 

  Waterloo Regional Police Service

  • 9-1-1 Communicator

    • May 2009 - Apr 2010

    Dedicated, detail-oriented and multilingual Communications Specialist with solid issue management and communication skills and a track record of success in dispatch. Offers a strong understanding of the Criminal Code, The Youth Criminal Justice Act, and Mental Health Act. Brings a focus on caller safety and the stellar time-management skills to prioritize emergency, non-emergency and administrative calls. Experience using analytical skills to monitor the safety of various units while building relationships with fire, ambulance, regional transit, and public works, to municipal law enforcement and bylaw officers. Uses empathy and professionalism to respond to distraught callers in a calm, diplomatic manner while working under pressure.

• 

  Rockwell Automation

  • Pricing and Negotiation Specialist

    • Oct 1983 - Oct 2008

    Solutions-driven, multilingual PRICING & NEGOTIATIONS SPECIALIST offers 20+ years of successes supporting the procurement, production and delivery of cost and quality-competitive goods and services in high pressure environments. Brings advanced communication, analytical expertise and business acumen to find elegant, cost effective solutions for complex client requirements in manufacturing industries. Combines strategically focused big-picture thinking with detail-oriented analytical skills. Offers astute understanding of key cost and quality control factors in the complete supply chain continuum. Flexible and proactive multi-tasker excels in dynamic, time-sensitive environments with shifting priorities, sustaining firm commitment to the highest standards of service excellence. Builds and maintains strong relationships with vendors, suppliers and customers, earning a reputation for responsiveness, professionalism and integrity. Draws on tact, diplomacy and discretion to optimize negotiation outcomes.