Experience

• 

  McLarens

  • Auckland, New Zealand

  • Loss Adjuster

    • Feb 2021 - Present
    • Auckland, New Zealand

• 

  Crombie Lockwood (NZ) Limited

  • New Zealand
  • Insurance
  • 500 - 600 Employee

  • Broker Support

    • Oct 2017 - Feb 2021

  • Senior Case Manager

    • Aug 2016 - Oct 2017

• 

  NZI

  • Auckland, New Zealand

  • Claims Case Manager

    • Jan 2015 - Jul 2016
    • Auckland, New Zealand

• 

  Apex Insurance Limited

  • Senior Claims Specialist

    • Oct 2013 - Dec 2014

    As a Senior Claims Specialist, I am responsible for managing the end to end claims process. I act as the vital link between the insured and insurer. It is important that I am an impartial client advocate whilst infusing negotiations with a thorough understanding of both policy wordings and insurer processes. Claims are the 'product' a brokerage has to deliver and I am proud to play an important part in that process.

• 

  Vero Liability Insurance Ltd

  • Claims Officer

    • Feb 2009 - Jun 2013

    After being internally promoted to the position of Claims Officer, my levels of responsibility grew to encompass the end to end claims process. In this position I liaised with brokers to deliver responses to claim and with service providers such as loss adjusters, lawyers and special investigators who assisted with investigation and interpretation of policy response. Interaction with third party insurers required finely tuned negotiation skills and solid understanding of legal liabilities and insurance law. I gained an appreciation for the special insurer-broker relationships and in turn those of broker-client. Whilst I was responsible to make a considered and informed decision on a claim based on policy wording and knowledge of the industry, with the delicate communications requried regarding claims response, I was able to continue to hone my conflict resolution skills to a deep level within this position.

  • Claims Administrator

    • Feb 2008 - Feb 2009

    This was my first role within the insurance industry and this opportunity led on to the further opportunity to develop as a claims handler. This role was primarily a support role helping to service the wider claims team as they managed the claims process.I gained valuable experience in reviewing policy wordings, learning key liability insurance concepts and terminology. I was privileged to be working with some very seasoned and experienced colleagues that helped me get off to a positive start with some wise guidance on tap as I grew my knowledge base and experience levels.I soon learned that liability insurance requires a level of specialisation that makes it somewhat unique in the insurance world. As the focus is almost exclusively on commercial insurance, there is huge variety in the types of claims handled as the businesses worked with varied so widely. With the huge range of claims handled, I gained a clear understanding of the critical role we played in allowing businesses to provide their services at claims time with minimised interruption and reduced stress.