Experience

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  Restaurant Facility Management Association

  • United States
  • Restaurants
  • 1 - 100 Employee

  • Member Engagement Manager

    • Jan 2023 - Present

  • Education & Membership Coordinator

    • Nov 2021 - Jan 2023

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  RedBranch Realty

  • Dallas/Fort Worth Area

  • Brand Director

    • Jun 2019 - Nov 2021
    • Dallas/Fort Worth Area

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  Staff Care

  • Dallas/Fort Worth Area

  • Associate Recruiting Consultant

    • Feb 2018 - May 2019
    • Dallas/Fort Worth Area

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  The University of Texas at Arlington

  • United States
  • Higher Education
  • 700 & Above Employee

  • Residence Director

    • Jul 2014 - Jul 2017

    • Optimized daily operations of a residence hall with 501 students, 60% of which were international and minority; encouraged an inclusive, engaging environment while connecting with students from all walks of life and diverse backgrounds.• Led and developed a 22-member team comprised of a graduate-level Assistant Residence Director, 17 Resident Assistants (RAs), and 4 Office Assistants (OAs); interviewed, hired, trained, supervised, evaluated, and counseled the team members; terminated student workers as needed.• Demonstrated fiscal responsibility while managing various budgets.• Counseled students including RAs on personal, residential, and academic challenges; provided referrals as needed, and created and followed up bi-weekly on academic action plans for those RAs placed on academic probation.• Minimized housing policy second offenses by holding difficult conversations with students, developing action plans, and providing tools for success; adjudicated student conduct cases related to housing policy violations and the Student Code of Conduct; assigned developmental and educational sanctions.• Established and fostered collaborative relationships with various campus departments.• Participated in a campus-wide 24-hour on-call duty rotation supporting 81 RAs and 4,300+ on-campus residents. • Chaired the Student Staff Recruitment and Selection Committee for 2 years; included close collaboration with campus Human Resources (HR) and the entire Apartment & Residence Life team, and managing a committee budget.• Organized and led the entire process for hiring RAs and OAs during both fall and spring semesters; aided Residence Directors in replacing team members as needed throughout the year.• Culled approximately 800 student applications to 100 for candidate interviews and facilitated the hiring process.Continued below…

  • Residence Director

    • Jul 2014 - Jul 2017

    Continued from above …• Provided high quality training's that equipped professionals for their work; created numerous presentations and addressed peers in multiple meetings focused on various scenarios they would encounter during the course of their employment.• Provided 40 students with insight on identifying skills needed for effective leadership in campus organizations and personal professional environments.• Creatively engaged the students in learning as an instructor of the Foundations for Leadership class.• Boosted interest in athletic events as a liaison between the department and Athletics team; partnered on planning events and promotions to generate the interest and increased attendance.• Improved service to the student population as a member of the Community Development Redesign Taskforce; employed student feedback to focus on providing programming to meet student needs, as well as to highlight overall contributions of the RAs; adjusted the Community Development Model.• Selected to partner with an Assistant Director on interviewing Graduate Assistant candidates; included traveling for interviews.• Reviewed and edited the RA policy and procedure manual.• Enabled RAs to expand their leadership skills by serving as conference advisor to an out-of-state SWACUHO RA Conference; prepared and led 15 students to this conference.• Ensured smooth operations within the Summer Conference Student Residential Area; clearly communicated expectations and oversaw a team of 7 Summer Conference assistants in providing customer service excellence to those attending summer camps.• Assisted the Summer Conferences Department with accommodations and event logistics for summer camps of 10 to 200 participants; employed event management software (EMS).• Presented Apartment and Residence Life Rules to approximately 3,000 incoming first year students during new student orientation.

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  The University of Texas at San Antonio

  • San Antonio, Texas Area

  • Complex Coordinator

    • May 2012 - Jul 2014
    • San Antonio, Texas Area

    • Assisted with the opening and oversaw operations of a new $40 million, 618 residents, suite-style co-educational residence community; included leading a team of 17.• Selected to open and manage the new building after co-managing another community for the first year of employment; chosen based on work ethic, adaptability, and a proactive nature.• Enabled students to grow from their mistakes by using creative sanctions that addressed the individual needs of the students while adjudicating conduct cases as an E.P.I.C Journey Sanctioning Model Practitioner; garnered appreciation from the students for the individual approaches.• Coordinated and organized meetings with community partners involved with 3 new themed learning communities comprised of Engineering, Honors, and Leadership & Service; enabled partners to brainstorm on ideas related to helping the students in their learning communities.• Planned programs for student engagement in collaboration with other campus departments.• Encouraged the development of creative and educational events for students by advising a committee of RAs and a Community Assistant on planning, executing, and assessing educational programs within the residential curriculum programming model (STAARS) for 2,298 students.• Chaired the 2014-2015 Resident Assistant and Community Assistant Recruitment and Selection Process; selected for this task as a professional development opportunity.• Served on the Staff Development Team within the Division of Student Affairs and on the Housing and Residence Life Move-In Committee.• Completed special projects; assisted with developing housing policies and procedures, revised and edited the Complex Coordinator Staff manual, aided in revising the residential programming model and curriculum, and sourced and procured all items related to Residence Education line item for the new hall.• Conducted presentations to 3,000 first-year incoming students on Housing & Residence Life Rules.

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  Texas A&M University

  • Bryan/College Station, Texas Area

  • Graduate Hall Director

    • Aug 2010 - May 2012
    • Bryan/College Station, Texas Area

    • Led operations of a modular residence hall with 297 female students; increased the team to 8 RAs from 4 during the second year. • Contributed to team member development by conducting weekly meetings and meeting bi-weekly with each team member; assisted in training and development opportunities.• Reviewed applications, interviewed, hired, and selected RAs.• Chosen to manage a residence hall for overflow housing after having demonstrated the ability to manage stressful situations.

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  Barbara Franklin Enterprises

  • Washington, DC

  • Director of Media, Research, and Special Projects

    • Aug 2008 - Aug 2010
    • Washington, DC

    • Project managed A Few Good Women... Advancing the Cause of Women in Government 1969-74 project; organized and scheduled 3 meetings annually; managed PSU Libraries team to ensure all details of the project were accurate and completed in a timely manner; proofread transcripts.• The book, A Matter of Simple Justice: The Untold Story of Barbara Hackman Franklin and A Few Good Women, was written about this project.• Liaised with all media and speaking engagement contacts, and managed all related logistics; included scheduling and ensuring interview preparation; researched all materials for speeches and articles, and proofread all speeches and articles; updated the website and biography as needed.• Facilitated operational consistency by creating a 40-page administrative operations manual from scratch.

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  The Catholic University of America

  • Washington D.C. Metro Area

  • Employer Relations Coordinator

    • Nov 2006 - Aug 2008
    • Washington D.C. Metro Area

    • Increased the number of employers participating in each of 3 annual campus-wide job fairs; coordinated, marketed, and managed the fairs to connect student and alumni with potential employers; included rapidly addressing and resolving challenges during the events.• Improved the number of job and internship opportunities for students and alumni by recruiting new organizations; met with professors to ascertain the types of organizations to target, researched and called on employers, arranged onsite visits, and formulated a strategy with each organization.• Listed 800+ full-time, part-time, summer jobs, and internships while overseeing and maintaining the Career Services online employment resource system; developed and coordinated employer information sessions to connect students with employers.• Served as a Member of the Intentional Programming Student Life Committee, which worked to create educational events for students in collaboration with other Student Life offices.• Co-advised the Career Services Student Advisory Board; gained feedback from students on the services.

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  The Public Forum Institute

  • Washington D.C. Metro Area

  • Project Associate

    • Oct 2005 - Nov 2006
    • Washington D.C. Metro Area

    • Responsible for logistics for all meetings worldwide, 17 meetings during tenure• Managed on-site staff and all volunteers for meetings• Performed outreach relationship with organizations interested in the meetings