Experience

• 

  The Manila Hotel

  • Philippines
  • Hospitality
  • 700 & Above Employee

  • Front Office Manager

    • Jan 2017 - Present

  • Assistant Front Office Manager

    • Mar 2015 - Jan 2017

  • Front Office Supervisor

    • May 2010 - Mar 2015

    1. Assist the Front Office Manager in ensuring the smooth and efficient day-to-day operations of front desk .2. Oversee Bell and Door staff in the absence of their department head.3. Provide excellent customer service per the standards of the hotel, and assist in situations to ensures customer satisfaction.4. Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded.5. Assist in providing staff with ongoing coaching, training and development.6. Coordinate hotel emergency procedures within the scope of defined plans.7. Prepares reports, handle special projects and assignments as required. 8. Perform other functions as may be assigned by the front office manager from time to time.

  • Front Office Receptionist

    • May 2006 - May 2010

    1.Greet, sells, register, and assign room to guests.2.Perform clerical work such as sorting, encoding, and requisitions of needed office supplies and equipment .3.Answers telephone inquires related to hotel services and promos.4.Process payments of guest through cash, check and credit card.5.Perform other functions as may be assigned by the front office supervisor from time to time.

• 

  MYB FOODS NET INC.

  • Receptionist

    • Apr 2002 - Sep 2004

    1.Must make sure that before each meal the entire dining room is properly set up before the meal session, including all food and non-food items on every table.2.Greet, receive, and taking of orders of guest with outmost courtesy. 3.Placing and serving of ordered items.4.Clearing, cleaning of counter and presenting of guest check.5.Bidding goodbye to the guest. 6.Setting up of dining room for the next session, all tables must be sanitized, floors swept and mopped, cleaned properly, steam table must be emptied and cleaned, and the garbage cans emptied and washed if needed.7.Serve Food in compliance with company policy and City health Standards8.Perform other functions as may be assigned by the supervisor from time to time.