Experience

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  OpenPages, Inc.

  • Waltham, MA

  • Senior software technical writer (freelance)

    • Jan 2008 - Apr 2008
    • Waltham, MA

    Used conditional FrameMaker to update installation and upgrade guides for complex installation suite.Performed full installation to verify technical accuracy.Wrote release notes using content from bug-tracking tools.

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  Industrial Defender

  • Mansfield, MA

  • Senior software technical writer (freelance)

    • Feb 2007 - Nov 2007
    • Mansfield, MA

    As documentation consultant and sole writer, revised and updated user and administrator guides, wrote and illustrated new end-user guides, and developed baseline for company's documentation policies, procedures and document set.

• 

  SSA Global

  • Marlborough, MA

  • Senior software technical writer

    • Jul 2001 - Aug 2006
    • Marlborough, MA

    Wrote context-sensitive, Web-based online help with RoboHelp.Maintained documentation for 6 major ERP products on IBM iSeries mainframes and on client-server PCs.Revised content for translation and porting to XML using XMetal.

• 

  Intel Corporation

  • Hudson, Ma

  • Site Communicator, Employee Communications

    • May 1998 - Jul 2000
    • Hudson, Ma

    Established new role for employee communications in Massachusetts following Intel's largest acquisition (over 8,000 Digital Semiconductor employees). Implemented Intel's infrastructure (guidelines, processes, contacts) and published local and corporate news via intranet, email and hardcopy. Worked closely with Public Affairs to coordinate corporate messages, initiative, events and programs.

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  Digital Equipment Corporation, Digital Semiconductor division

  • Hudson, MA

  • Marketing Communications Consultant

    • Feb 1995 - May 1998
    • Hudson, MA

    Created quarterly sales newsletter: determined content and focus, wrote and edited articles, supervised outside vendors for production and printing.Produced quarterly product guide.Produced marketing collateral for new products.

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  Digital Equipment Corporation

  • Maynard, MA

  • Senior software technical writer (freelance)

    • 1985 - 1998
    • Maynard, MA

    Various freelance projects over a dozen years, including:Project lead for graphics workstation doc project developed jointly with Evans & Sutherland. Project included 4 writers and produced 11 manuals, two of which won STC wards in 1988.Wrote system administrator manual and marketing brochure for AU-based process control monitoring product. Wrote user guides for business and scientific spreadsheet products.

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  Paramin

  • technical writer

    • 1977 - 1979