Experience

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  Easy Ice

  • Lenexa, Kansas, United States

  • Accounts Receivable Specialist

    • Apr 2011 - Present
    • Lenexa, Kansas, United States

    Multiple office responsibilities with an emphasis on Accounts Receivable and Collections. This requires the use of multiple software systems, which include a DOS system, Sage, CentraDesk and Salesforce. Responsible for processing and handling bank deposits.Primary point of contact for incoming calls on a multi-line phone which requires the ability to multi-task, be calm and courteous and either resolve their issue or route customers to appropriate individuals within the company.Image scanning and filing of all paper documents utilizing CentraDesk software.Primary administrator for client/vendor portals and EFT payment handling.Weekend dispatch of technicians to client sites for service. This requires the ability to be a liason between the client, the technician and the on call manager, if necessary.

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  Hole In The Wall Remodeling L L C

  • Greater Omaha Area

  • Office Manager

    • Jun 2010 - Dec 2010
    • Greater Omaha Area

    A locally owned, full service remodeling company servicing the greater Omaha and surrounding areas. General office manager which included Human Resources, Sales & Marketing, banking and account management.

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  CashAmerica

  • Manager

    • Aug 2007 - Apr 2009

    Worked at multiple locations within the city as a Manager.Required extensive knowledge of merchandise and be able to assess loan value vs sale value that was beneficial to both the client and the company. Processed Payday loans.Required the ability to review P&L statements and implement processes that could increase profit margins.Merchandising of unclaimed property in a visually appealing manner to promote quick turn around.

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  Rainbow

  • Store Manager

    • Oct 2005 - May 2007

    Manager position which required total responsibility of store P&L, shrink prevention and customer retention. Managed two locations at local malls. Merchandising of apparel and other merchandise to promote multi item sales.Responsible for hiring and firing of all employees at the store level.Responsible for regular inventory audits, policy and procedures audit and sales goals met.

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  PDQ SIGNING SERVICES

  • Notary Signing Agent

    • Aug 2004 - Oct 2005

    Commissioned with the State of Missouri as a Notary Public.Specialized in Mortgage Loan refinance closings.Operated from a home office, traveling to locations specified by client to finalize loan documents.Interacted daily with a diverse range of individuals and unique circumstances that occurred outside of a business setting.

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  NORSTAN APPAREL SHOPS, INC

  • Store Manager

    • Nov 2003 - Jul 2004

    Responsible for daily operations which included payroll submissions and store scheduling.Reduced shrink from 10% to 1.3% and increased store profits by 125% within ten months.

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  DOLLAR GENERAL CORPORATION

  • Store Manager

    • Dec 2002 - Oct 2003

    Handled daily operations which included balancing cash drawers, submitting bank deposits and working with external vendors to maintain adequate stock.

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  Bank of America

  • VP - Sr Process Design Manager

    • Feb 1978 - Dec 2001

    In-house consultant with responsibilities of managing 23 Item Processing Sites. Escalation point between sites, other internal departments and outside vendors. Hands on experience in most operational departments.

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  BANK OF AMERICA (formerly known

  • Vice President, Senior Process Design Manager

    • Feb 1978 - Dec 2001

    Subject matter expert for project consultation in areas of Check Processing Reconcilement, Reject Repair, Cash Letter Dispatch and Research and Adjustments.Spearheaded a standardization project that was completed six months ahead of schedule.Operational support and liaison for all sites, internal lines of business and external vendors.Primary liaison for site compliance with internal and external auditing regulations.Primary contact for issue escalation.