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Susan Rissland is a seasoned HR professional with 30+ years of experience in Employee Relations, HR Consulting, Training and Development, and more. She has managed HR functions for various companies, including Gentry Real Estate Group, Anthem Education Group, and Aetna Insurance Co. She has also founded and led her own HR consulting firm, SanDen Consulting Corp.

Experience

    • Real Estate Agent
      • Aug 2013 - Present

    • Regional Director of Human Resources
      • Apr 2012 - Mar 2013
      • Phoenix, Arizona

      Managed all HR functions for 23 schools in 15 states during and for a year after the Company buy-out by Florida Career College, including the reduction in force, and subsequent reorganization.Directed the decentralization of human resources administrative functions to all 23 campus locations. Trained human resources contacts at the campuses to handle the new hire process, file maintenance, background checks, workers compensation, and all policies and programs.Managed the disciplinary process for all campuses and termination approvals.Investigated complaints and composed EEOC responses, grievance responses, participated in mediations, and depositions.

    • Director of Human Resources
      • Feb 2007 - Apr 2012

      Managed the centralized HR functions with a staff of 6, comprised of 2 HR Generalists, 2 HR Assistants, 1 Payroll Specialist, and 1 Benefits Administrator, for the 23 colleges located in 15 different states and an employee population of 1600+.Managed the employee relations, policy administration, and compliance at all locations. Developed working relationships through communication and using my interpersonal skills because there was no relationship with HR in 2007. Through coaching and development some of the already established team members were able to develop and grow into the consulting roles necessary for success.Developed and conducted training for the Leadership Team including Professional Development, Harassment, Management Orientation, People Smarts. S. Covey certified, Meyers Briggs certified.Directed the responses for Unemployment including attending hearings, Workers Compensation, internal investigations and the disciplinary process.Updated and redesigned the Employee Handbook, Management Handbook, and Employment Application. New policies implemented: PTO, Harassment, Disciplinary Process.Negotiated and added new benefits, implemented on-line enrollment, and Open Enrollment Presentation.

    • Vice President
      • Jul 2002 - Aug 2005

      PMP is a National Labor Relations, Employment Law firm. Through the merger of my own outsourcing company with PMP we established a marketing and human resources outsourcing function.Managed the marketing of the outsourcing function and set the direction for the new division to the firm.Provided HR consulting services to existing client base as well as newly developed clients. The outsourcing team provided a full range of HR services such as performance management, employee relations, policy development, compliance, compensation analysis, and management training.

    • Founder and Chief Executive Officer
      • Jan 1996 - Jan 2002

      Founder and Chief Executive OfficerDeveloped, marketed, and established an HR Consulting firm to provide all human resources services on an outsourced basis. Grew the company to a staff of four consultants providing services to approximately 200 clients in the tri-state (NY, NJ, Conn.) area, as well as California and Arizona.Services included, HR Management, mentoring, organization development and design, employee relations, compensation, compliance audits, policy review and development, and training development and facilitation.Key clients included, Martha Stewart Living Omnimedia (grew them from a staff of 125 to 375 and assisted in preparation for IPO), Estee Lauder, Avnet, Success Magazine, New Yorker Magazine, Conde’ Nast, and others.

  • Aetna Insurance Co.
    • Hartfored, Connecticut
    • Northeast Regional Director of Human Resources and Administration
      • Sep 1978 - Dec 1996
      • Hartfored, Connecticut

      Northeast Regional Director of Human Resources and Administration, Group Div.Managed the human resources, technology, accounting and facility functions of the Northeast Region’s 7 branch offices located in Boston, MA, Trumbull, CT, Hartford, CT, Rochester, NY, Pittsburgh, PA, Philadelphia, PA, and Lake Success, NY. Each location employed 200 to 800 employees.Manager, Field Management Training, Group DivisionDeveloped, coordinated and facilitated training schools for field office management. Each session was one week long and contained classes on business knowledge, management, harassment, diversity, time management, stress management, behavioral typing (using Meyers Briggs and Steven Covey).Compliance Audit Team Leader, CorporateLed a team of HR Specialists to branch locations throughout the US to the location for an OFCCP Audit. Each visit took approximately 5 days and included reviewing all files, interviewing 25% of staff, conducting management training, compiling and analyzing all data, report compilation, and final report presentation to the local business office General Manager, and Corporate VP.Administrator, Training and Development, Group DivisionDeveloped and delivered training programs to Aetna staff and management.Management Trainee, Group DivisionUpon completion of the 3 month training was placed as a Trainer in the program.

Education

  • St. Joseph's College
    Human Resources

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Industry Focus. “Human Resources”

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