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Susan Reeves is a seasoned healthcare professional with 22 years of experience in medical billing, practice management, and healthcare administration. She has expertise in EMR systems, medical coding, and customer service. Reeves has held various roles, including Medical Manager at Washington Nephrology Associates and Practice Manager at Mardiney Asthma & Allergy.

Experience

    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Front Office Supervisor/Coordinator of Billing & EHR
      • Jun 2014 - Feb 2020

      Managing all sub-practices of Washington Nephrology Associates. Coordinating billing procedures, EMR, scanning as well as other duties to facilitate efficiency and uniformity within the WNA organization. Monitor physician billing for office and hospital charges as well as following up on delinquencies as necessary. Demonstrated timely hospital and out-patient dialysis billing as well as reporting and tracking dialysis units data.Provided all necessary office and hospital notes to external auditors for all WNA physicians. Worked closely with auditors and physicians to maintain high quality notes for accurate billing to reduce the number of insurance denials.

    • Medical Manager
      • Jun 1997 - Jun 2014

      Managing employees and implementing procedures to maintain adequate EMR usage for the Baltimore location of WNA. Posting charges for hospital, office and dialysis units. Scheduling and obtaining prior authorizations for patient procedures and medications. Ensuring physicians stay current with all patient notes within the EMR program. Maintaining monthly reports pertaining to financial data

  • Mardiney Asthma & Allergy
    • Bellona Avenue, Baltimore MD
    • Practice Manager
      • Feb 1988 - Mar 1997
      • Bellona Avenue, Baltimore MD

      Advanced within this organization from medical transcriptionist to Practice Manager. Managed 15-18 employees within 5 different locations for this large Asthma & Allergy practice. Worked closely with patients in the role of Medical Assistant giving allergy injections, skin testing, etc. Managed and maintained accurate charts for patients. Oversee billing procedures, timely filing of claims and posting receivables. Responsible for reconciliation of corporate savings, checking, and credit card accounts. Bi-weekly payroll, including deposits, filing quarterly taxes & profit sharing plan. Evaluate employees with recommendations for advancement or increases.

  • Department of Defense
    • Joppa Road, Baltimore, MD
    • Contract reviewer
      • Jun 1984 - Jul 1985
      • Joppa Road, Baltimore, MD

      Reviewed DOD contracts before printing. Made corrections on marked up contracts before printing.

  • VA MEDICAL CENTER
    • 3900 Loch Raven boulevard, Baltimore, MD
    • Clerk for Chief of Surgical Service, Medical Record Tech, Ward Clerk
      • Sep 1977 - Jun 1984
      • 3900 Loch Raven boulevard, Baltimore, MD

      From file room, to transcription pool, to ward clerk, to Chief of Surgical Service. Pulled and filed charts for various medical & surgical offices and hospital floors. Transcribed all dictations including pathology, radiological, medical, surgical, operative, etc. Responsible for taking off orders written by Medical & Surgical attendings, residents and interns. Scheduled tests and ordered transportation for in-patients. Maintained and organized in-patient charts for accuracy.

Education

  • Mercy High School

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