Experience

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  Griffin Greenhouse Supplies

  • United States
  • Wholesale
  • 100 - 200 Employee

  • Customer Development Specialist

    • Sep 2016 - Present

    Make outgoing customer introductory and sales calls from lists provided by managementSign customers up to utilize online purchasing system (Onliant)Support, train and assist customers in using OnliantAnswer incoming sales calls Prepare quotationsProcess online orders, telephone orders and return requestsProvide customer service and sales supportManage customer baseMonitor monthly open order report for direct shipmentsUtilize Microsoft Office, Prelude and Onliant

  • Customer Service Representative

    • Oct 2013 - Sep 2016

    Answered incoming callsProcessed customer quotations, orders and return requestsProvided customer service Monitored monthly open order report for direct shipmentsUtilized Microsoft Office and Prelude

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  Benjamin International, Inc.

  • Middlebury, CT

  • Purchasing & Inventory Control Administrator

    • Jun 2003 - Jul 2013
    • Middlebury, CT

    Purchased and received approximately 5,000 SKUs from over 130 domestic and international vendors Worked with consolidators, freight forwarders and trucking companies to coordinate imports and delivery of product to warehouseMonitored inventory levels and made appropriate adjustmentsProcessed customer orders, backorders and return requests via telephone, fax and e-mail Provided customer serviceSupported independent sales force with product spreadsheets, samples, catalogs and other requestsSourced product Proofed catalog content and layoutOrganized warehouse and established pick locations for new or relocated productsProvided backup for accounting, as well as warehouse receiving and shipping departmentsUtilized Microsoft Office, Oak Street and Golden Accounting Software

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  UAV Entertainment

  • Connecticut

  • Merchandiser

    • May 2003 - Nov 2003
    • Connecticut

    Made regularly scheduled service calls to Rite-Aid storesScanned, ordered and merchandised product mix of audio, VHS, DVD and computer softwareMonitored inventory levels and processed returns

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  Innovative Information Solutions

  • Waterbury, CT

  • Sales & Professional Services Coordinator

    • Oct 1997 - Sep 2002
    • Waterbury, CT

    Assisted in the development and implementation of marketing programs and advertising campaigns Coordinated co-op advertisingOrdered and maintained promotional materials and vendor collateralCompiled, reported and all incoming opportunities and maintained lead database Coordinated trade shows, conferences and seminars, education, professional certifications, meetings and corporate travelPrepared proposals, presentations and other corporate correspondenceProvided sales, purchasing, office, switchboard and executive supportInterfaced with vendors and clientsUtilized Microsoft Office, Lotus SmartSuite, ACT! and Engage

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  Alliance Entertainment

  • Bethel, CT

  • Support Services & Inventory Control Manager

    • May 1992 - Jun 1997
    • Bethel, CT

    Inventory Control ManagerJuly 1996-June 1997Managed $40+ million inventory of audio, VHS and accessoriesReceived all incoming product, processed outgoing vendor returns and handled all inventory adjustments Processed special ordersInteracted with warehouse, sales and purchasing with product concernsPrepared and analyzed daily reports relating to sales and inventory levels Utilized Microsoft Office and PrimeMoverSales Office Support Services Manager May 1992 - July 1996Coordinated order keypunch for department with annual sales of over $200 millionSupervised, scheduled and evaluated 20+ office support employeesProvided assistance for 25 sales representatives Monitored order flow to meet established deadlines Managed $40+ million inventory of audio, VHS and accessories Received all incoming product, processed outgoing vendor returns and handled all inventory adjustmentsAssisted and interacted closely with departments such as purchasing, marketing, accounts payable and creditUtilized Microsoft Office, PrimeMover and RealWorld

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  Rank Retail Services

  • Connecticut

  • Sales Representatitve

    • Jul 1991 - May 1992
    • Connecticut

     Made regularly scheduled service calls to major retail accountsScanned, ordered, merchandised and maintained proper product mix of audio, VHS and computer softwareMonitored inventory levels and processed returnsReviewed and tracked account sales analysisImplemented advertising programs & coordinated displaysMaintained strong customer relations

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  Handleman Company

  • Connecticut

  • Sales Representatitve

    • May 1991 - Jul 1991
    • Connecticut

    Monitored inventory levels and processed returnsReviewed and tracked account sales analysisImplemented advertising programs & coordinated displaysMaintained strong customer relations

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  Lieberman Enterprises

  • Connecticut

  • Sales Representatitve

    • Sep 1989 - Jul 1991
    • Connecticut

    Monitored inventory levels and processed returnsReviewed and tracked account sales analysisImplemented advertising programs & coordinated displaysMaintained strong customer relations

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  Boston Red Sox

  • Greater Boston Area

  • Customer Service & Ticket Office Refund Clerk

    • Dec 1987 - Aug 1989
    • Greater Boston Area

    Issued refunds for ticket rainchecks and overpaymentsProvided customer assistance and office supportAuthorized and posted credit accountsAnswered switchboardProcessed telephone sales orders