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Susan Peters is a seasoned professional with 4 years of experience in customer-facing roles, including Pharmacy Assistant and Event Planning. She holds a degree in Business Systems and Computer Programming from Ryerson University and has native proficiency in English. Her skills include Microsoft Office, Event Planning, and Strategic Planning, among others.

Experience

  • Retired
    • Prescott, Ontario, Canada
    • Retired
      • Jul 2020 - Present
      • Prescott, Ontario, Canada

  • Rexall Pharmacy Group Ltd.
    • Brockville, Ontario, Canada
    • Pharmacy Assistant
      • Oct 2018 - Sep 2019
      • Brockville, Ontario, Canada

      To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.DUTIES AND RESPONSIBILITIESCustomer Service• Greet customer promptly• Resolve customer issues• Maintain and control the cash register• Adhere to all confidentiality and privacy requirementsAdministration• Receive new and repeat prescription orders• Adjudicate third party billing, online and manage manual Third-Party Accounts• Answer telephone and manage incoming faxes• Accurately file completed documentation in a timely and organized manner• Generate reports as requiredPrescription Workflow• Assist in prescription preparation • Data entry • Resolve technical issues

  • Shoppers Drug Mart
    • Brockville, Ontario, Canada
    • Pharmacy Assistant
      • Sep 2015 - Sep 2018
      • Brockville, Ontario, Canada

      To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.DUTIES AND RESPONSIBILITIESCustomer Service• Greet customer promptly• Resolve customer issues• Maintain and control the cash register• Adhere to all confidentiality and privacy requirementsAdministration• Receive new and repeat prescription orders• Adjudicate third party billing, online and manage manual Third-Party Accounts• Answer telephone and manage incoming faxes• Accurately file completed documentation in a timely and organized manner• Generate reports as requiredPrescription Workflow• Assist in prescription preparation • Data entry • Resolve technical issues

    • INVENTORY AND COST COORDINATOR
      • 2002 - 2012

    • OFFICE ASSISTANT
      • 1999 - 2001

    • Database Manager
      • 1979 - 1985

Education

  • 1983 - 1985
    Ryerson University
    BUSINESS SYSTEMS AND COMPUTER PROGRAMMING
  • 1978 - 1979
    Sir Sandford Fleming H.S.
    High School, History, English and French
  • 1975 - 1978
    YORK MILLS C.I.
    S.S.G.D.

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