Topline | Susan Ma

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Susan Ma

Intro Book

Customer service expert with a National Professional Certificate.

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Location

Boston, Massachusetts, United States, US

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$30.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Susan has a National Professional Certificate in Customer Service, which is a recognized certification in the industry. Her certification from the NRF Foundation in Research and Education adds credibility. Skills like customer service are in demand, especially in retail and customer-facing roles. Location is Boston, MA, which is a hub for retail and customer service. According to the Bureau of Labor Statistics, the median hourly wage for customer service representatives in the Boston area is around $20–25. Considering her certification and location, I estimate her hourly rate to be around $30, which is slightly higher than the median wage.

Bio

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Susan Ma is a skilled customer service professional with a National Professional Certificate in Customer Service from the NRF Foundation in Research and Education.

Credentials

National Professional Certificate in Customer Service

NRF Foundation in Research and Education

May, 2007
- Apr, 2026

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Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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Susan Ma

Refer a Friend to Get
100 Credits For FREE

$30.0

Hourly Rate