Experience

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  GradGuard - College Life Protected

  • United States
  • Insurance
  • 1 - 100 Employee

  • Senior Director of School Operations

    • Sep 2023 - Present

    Manage overall operations and implementation for existing and new school clients. Ensure optimized and efficient user experience. Enhance the operational procedures, systems, and principles in the information flow and management, business processes to look for opportunities to optimize. Plan and accomplish goals and key performance indicators while directly managing 3 operations teams.

  • Senior Director Campus Partnerships

    • Mar 2022 - Present

    Account Manage over $5 million with College and Universities across the country integrating within technology platforms to educate and protect students and families from the financial risks of college life.Manage technology platform touching over 250,000 customers. Project manage technology teams as Business Lead to implement product enhancements to meet customer service and functionality goals.Manage logistics to sponsor, participate in and present at various Conferences throughout the Country.

  • Campus Development Director

    • Oct 2016 - Present

    GradGuard is a network of schools dedicated to assisting students and families overcome unexpected withdrawals and the costs associated with it. We encourage students to enroll in Tuition Insurance @ GradGuard.com to not only protect their College investment should they need to withdraw but also help facilitate their goal towards college completion and ultimately Graduate.- Create and manage over 100+ school clients - Manage School Marketing Campaigns communicating our product - Communicate evolving technologies of various platforms and integrate clients - Provide/Recommend Nudge Campaigns to boost client sales - Compile Analytics and present client with results/recommendations - Maintain frequent communication within team and Sales Lead - Manage Client set-up and On-boarding of new clients - Maintain a high degree of technical competence and industry/market expertise to continuously evolve partner performance and relationships - client acquisition/loyalty/retention

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  South Shore Fitness

  • South Shore, Massachusetts

  • Social Media Team Leader/Organizer

    • 2008 - Present
    • South Shore, Massachusetts

    Created an on-line social networking community of approximately 500+ members who meet off-line for various events such as Golf, Kayaking etc. As Group Leader, many business skill sets are utilized:● Leadership ● Member Acquisition● Member On-boarding● Member Loyalty● On-line Member Surveys/Polls● Communication skills● Event Planning ● Price Negotiating● Target Email Campaigns● Member/Customer Service● Organizational Skills● Detail Oriented

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  The Kraft Group

  • Foxboro, MA

  • VIP Customer Service

    • 2011 - Jan 2020
    • Foxboro, MA

    • Meet and great VIP guests during events• Play a key role in guest satisfaction • Deliver food and beverage service to VIP Suites throughout events• Key customer service - committed to high level customer service and professionalism• Work with co-workers and management to create an outstanding team environment• Special projects and assignments as business dictate

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  A.W.G. Dewar Insurance

  • Quincy, MA

  • Account Manager

    • Mar 2013 - Oct 2016
    • Quincy, MA

    Dewar Insurance provides the Tuition Refund Plan to students and families throughout North America to complete their education at leading independent schools, Colleges or Universities by providing families with refund payments when illnesses or injuries prevented them from completing school. - Manage client base of over 200+ schools - Proactively anticipating client needs - communications, requests, inquiries and follow-up - Review claims, communicate with insureds and parents - Evaluate case facts determining coverage, liability, reports, and settlements - Manage new new business, renewals, and premium bearing transactions - On-board new partners, maintain partner retention - Maintains high degree of technical competence and industry/market expertise

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  Upromise

  • Marketing Manager

    • 2005 - Jan 2009

    • Build upon Brand loyalties, increase web site traffic growth, email and program/promotion revenue. • Work with key Retailers and Blue Chip Consumer Product Goods partners to drive awareness, aquisition and build upon loyalty• Manage project management, client/customer service and KPI analytics• Work independently with various business units and third parties to drive both company and client initiatives.

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  Ahold USA - Stop & Shop

  • Customer Relationship Marketing Operations Mngr

    • 1993 - 2005

    • Planned, prepared and programmed direct mail and electronic marketing programs for over 540 stores within 9 states• Promote Customer Service through troubleshooting, managing and resolving customer and store inquiries • Managed marketing operations team • Wrote and prepared field communication packages to ensure operational and execution understanding at store level• Directed conference calls for stores and Customer Service teams outlining program overviews, question and answer • Analyze key performance indicators, develop action plan and set best practice standards• Develop process and procedures, streamlined implementation practices and set standard operating procedures• Managed 3rd party relationships utilizing programs/promotions targeted to customers in-store• 95% database accuracy with 12 million customers to capitalize on current mailing addresses to maximize direct mailCustomer Relationship Marketing Supervisor • Managed execution of targeted marketing programs across 310 stores within 5 states• Managed relationship with consumer product goods vendors generating $1.2 million in revenue annually• Utilized customer database to target customers for marketing initiatives based on shopping behavior such as direct mail programs, targeted electronic and paper coupons delivered at Point-of-Sale, sweepstakes and other customer specific marketing programs• Provided multiple database reports relative to marketing programs & revenue to senior management• Led and managed relationship with IT support for system functionality enhancements relative to Marketing efforts• Supervised and provided on-going training to support staff