Okay, let’s break this down. Susan has a broad range of skills, including management, customer service, and sales. She also has experience with Salesforce.com, which is a valuable skill. However, her rate is lower than what I would expect for someone with her level of experience and skillset. Based on national averages, a professional with her skills and experience in the United States could expect to earn around $50-$75 per hour. Since she is based in Natick, Massachusetts, which is a more expensive area, I would expect her rate to be higher. However, without more specific information, I'll stick with the lower end of that range.