Experience

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  ING Investment Management

  • AVP, Client Relationship Manager/Plan Manager

    • Jul 2005 - Present

    • Responsible for managing all facets of client relationship and operations for 4-5 Core Market DC clients. Plan types include qualified and non qualified plans with assets ranging from $200M-$300M per plan.• Coordinate and oversee implementation of communication strategies, compliance projects, reporting and testing, plan enhancements and regulatory upgrades. • Implemented plan enhancements including the addition of sources to compensation for closing defined benefit plan. Project included payroll redesign to calculate three sources based on age and years of service, communication to plan participants and enhanced client reporting.• Managed the Omni plan to plus conversion and web site redesign for a large market client.• Partnering with various clients to identify areas of improvement and opportunities to streamline plan complexities, including implementing stock restriction to allow for the elimination of multiple lead sources of money.• Responsible for managing client profitability through project pricing and review of plan revenue.

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  Investor’s Bank and Trust,

  • Transfer Agency Manager, Proof and Control

    • Jul 2004 - Apr 2005

    • Responsible for the oversight of the Reconciliation and Pricing Groups.• Worked with Fund Accounting, Settlements and internal to review and refine processes to improve efficiencies and eliminate risk.

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  Putnam Investments

  • Plan Sponsor Manager

    • Jul 2000 - Jul 2004

    Plan Sponsor Manager July 2000-July 2004• Responsible for all aspects of Plan Administration and service delivery for large market DC clients. Plan types included traditional as well as nonqualified plans. Plan assets ranged from $800M to $1.8B.• Managed Staff of two Team Leaders and nine Plan Sponsor Representatives.• Improved efficiencies through process improvements, plan design modifications, and staff and client education.• Partnered with internal departments, including Relationship Management, Compliance, Call Center and New Business Implementation to ensure the highest quality of service to clients.• Worked with client to successfully merge 10 Plans into 5, improving efficiencies both with Putnam and client, and reducing overall risk in trust operations.• Participated in joint application design teams to develop new user platforms for payroll processing, eligibility functionality and demographic information storage.• Recipient of the 2003 Management Leadership Award for overall effectiveness, change management excellence, and development of employees.Team Leader July 1999 – July 2000 • Supervised six Plan Service Representatives in completion of all daily and periodic responsibilities.• Worked closely with Operations Managers to automate processes and implement plan enhancements.• The lead representative of Plan Sponsor Services during client benefits fairs, investment reviews and strategy meetings.Plan Services Representative July 1996 – July 1999• Maintained client contact on a daily basis to ensure that all daily transactions were completed accurately. Responsible for tracking and resolving outstanding issues.• Prepared asset valuation and other reports for delivery to clients. Completed Non-Discrimination Testing and prepared 5500 Reporting for clients.