Experience

• 

  Slapfive

  • Conference Director For Customerxcon

• 

  CustomerX Community

  • Boston, Massachusetts, United States

  • Conference Director for CustomerXCon

    • Sep 2021 - Present
    • Boston, Massachusetts, United States

    I am the Conference Director for CustomerXCon, THE Conference for Customer Marketing & Advocacy Pros who drive Customer-Led Growth. I manage venue, catering, furniture, setup, signage, budget, A/V, and registration.

• 

  SlapFive: Customer Marketing

  • Boston, Massachusetts, United States

  • Event Planner

    • 2016 - Present
    • Boston, Massachusetts, United States

    I plan local and regional networking and marketing events for SlapFive, the leading software provider for Customer Marketers who drive Customer-Led Growth.

• 

  Coldwell Banker Residential Brokerage

  • Westford, MA

  • Sales Administrator

    • Jan 2013 - Sep 2021
    • Westford, MA

• 

  CorVel Corporation

  • Acton, MA

  • Bill Review Specialist

    • 2011 - 2012
    • Acton, MA

    CorVel is a third-party administrator, providing claims processing services for large insurance companies. As a liaison between the claims processing staff at CorVel and the adjusters at one of its major clients, Hanover Insurance, I:* Resolved billing issues between third-party administrator and insurance company adjusters.* Provided the client with continual access to answers and solutions for billing complications.* Channeled all inquires to the correct parties to bring about a timely resolution.

• 

  William Raveis Real Estate

  • Westford, MA

  • Real Estate Agent

    • 2004 - 2011
    • Westford, MA

    I guided people through one of the most stressful, yet satisfying events in their lives - buying and selling a home. My motto is "It's all about you."* Achieved President’s Club in first full year, with over $3.5 million in closed sales.* Guided homebuyers and sellers through successful purchase and sale of home properties.* Established positive flow of communication with clients, other agents, attorneys, mortgage officers, appraisers, relocation specialists, and home inspectors to ensure smooth transactions.* Marketed homes utilizing traditional and social media methods to give maximum exposure.* Negotiated the best possible contract for clients.

• 

  New Seabury Properties, LLC / Bayswater Brokerage MA, LLC

  • Mashpee, MA

  • Manager of Conference Services

    • 1990 - 1992
    • Mashpee, MA

    * Hired, trained, and supervised Conference Coordinators, administrative and support staff.* Coordinated all events, meetings and activities for large conferences and conventions, including meeting facilities, transportation, meals, lodging, entertainment and recreation.* Developed and implemented Policies and Procedures Manual for Conference Services Department.* Ensured the success and satisfaction of the conference clients.

• 

  Job Training and Employment Corporation

  • Hyannis, MA

  • Training Program Supervisor

    • 1989 - 1990
    • Hyannis, MA

    * Conducted job training program to prepare and place single mothers in entry level positions.* Instructed students in job search techniques, resume preparation, and effective interviewing skills.

• 

  Department of the Attorney General of Massachusetts

  • Boston, MA

  • Human Resource and Recruiting Administrator

    • 1987 - 1989
    • Boston, MA

    * Organized the legal hiring process, including recruiting, orientation, and transfers.* Recruited attorney applicants using advertisements, job postings, law schools, and referrals.* Formalized job descriptions, job classifications, and performance evaluations.

• 

  Hale and Dorr LLP

  • Boston, MA

  • Office Services Manager

    • 1984 - 1987
    • Boston, MA

    * Hired, trained, and supervised office services staff of 15 people.* Selected office services vendors, ensured delivery of goods and services, approved payments to vendors.* Arranged daily catering for all corporate events and functions.