Experience

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  Indian Health Service

  • Contingency Planning and Disaster Recovery Lead

    • Dec 2020 - Present

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  Maryland Symphony Orchestra

  • Contrabassoonist

    • 1993 - Present

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  Freelance Musician

  • Bassoonist

    • 1970 - Present

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  RELI Group, Inc.

  • Rockville, Maryland, United States

  • Contingency Planning and Disaster Recovery Lead

    • Sep 2020 - Dec 2020
    • Rockville, Maryland, United States

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  Chickasaw Nation Global Solutions

  • Rockville, MD

  • Contingency Planning and Disaster Recovery Specialist

    • Sep 2019 - Sep 2020
    • Rockville, MD

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  Chickasaw Nation Industries, Inc.

  • Rockville, MD

  • Senior Policy Manager

    • May 2018 - Sep 2019
    • Rockville, MD

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  Hendall Inc.

  • Rockville, MD

  • Senior Technical Writer

    • Feb 2018 - May 2018
    • Rockville, MD

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  MESO SCALE DIAGNOSTICS, LLC.

  • Rockville, MD

  • Change Management

    • Aug 2016 - Feb 2018
    • Rockville, MD

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  Credible Behavioral Health Software

  • Product Analyst

    • Jan 2015 - Aug 2016

    Usability design, user experience capture and design, data analytics, specification writing with a focus on behavioral health providers and patient access

  • Product Analyst

    • Jan 2015 - Aug 2016

    • Serve as lead product designer for sensitive user-facing systems that are accessible for people with physical and cognitive disabilities.• Research legislation, regulations, and markets on electronic health record management, reporting, data security, private health information, disability access, and health reporting to ensure that current requirements and best practices are planned for and implemented in the Credible software (an SaaS application) and its ancillary products.• Serve as state reporting analyst to design technical specifications that are based on myriad (and sometimes conflicting) state reporting requirements to meet the communications needs of both client organizations and developers. .

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  Randstad Technologies US

  • Gaithersburg, MD

  • Senior Technical Writer, Business Analyst

    • May 2013 - Oct 2014
    • Gaithersburg, MD

    Technical Documentation, Requirements Analysis and Capture, Quality Assurance Review • Help define MedImmune’s change management process for all of its information technology systems.• Drafted and finalized full rewrite of Manage Change procedure, Work Instructions, and system functional re-quirements.• Performed alpha and beta reviews of the Change Management training modules and all related documentation.• Created all system and user documentation for the new change management process. • Drafted and finalized the full complement of work instructions and standard operating procedures to support the new laboratory information management system (LIMS) rollout in a regulated environment.• Performed alpha and beta reviews of training modules and all related documentation.• Mentored and trained interns and junior colleagues.

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  Intercom Federal Systems

  • Washington D.C. Metro Area

  • Senior Technical Writer

    • Nov 2013 - Jul 2014
    • Washington D.C. Metro Area

    Business Process Analysis, Technical Editing, Procedures Capture• Lead quality improvement measures to reduce turn-around time to deliver service level agreements (SLAs, MOUs); define and track improvement metrics.• Capture processes current in use to be able to quantify process improvement goals.• Mentor and manage junior staff

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  A3 Technologies, Inc.

  • Senior Legislative Research Analyst

    • Aug 2008 - Mar 2013

    Senior Legislative Research Analyst, Contingency and Continuity of Operations (COOP) Manager, Emergency Planner, Facility Safety • Managed FAA Terminal’ COOP, contingency, and facility safety programs. Developed and exercised facility evacuation and shelter-in-place plans, as well as materials to support the FAA safety program. • Worked with executive staff to identify ways to track workload over time and by staff position. Created charts, graphs, and presentations that reflected real-time workload data. Integrated staff work activity tracking and com-munications with the workload tool to reduce data entry, flag overdue or nearly due items, and automate remind-ers to staffers.• Lead the FAA-wide contingency planning work group that created the standard operating procedure to guide re-sponse to disruptions of services at air traffic control towers. • Developed policy recommendations for emergency response coordination. Identified technologies to enhance communications between headquarters and field support. Briefed senior management on anticipated outcomes of policy implementation and possible unintended consequences.• Tracked legislation and federal policies for impacts on FAA Terminal Services’ continuity planning. Researched and drafted policy responses to new legislation and policies that affect FAA terminal operations, particularly those that impact air traffic controllers and their professional union.• Upon imminent or declared emergencies, convened with the HQ leadership to help coordinate response. • Advised on implications of emerging technologies, social media, cloud applications, and alternative outreach.• Performed risk identification, assessment, and mitigation of business and emergency processes across the Agency.• Identify and capture “as is” procedures and, engaging the right staff, develop more efficient “to be” procedures.

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  PTG International, Inc.

  • Germantown, MD

  • Research & Knowledge Artist

    • Nov 2006 - Jun 2008
    • Germantown, MD

    Research and Knowledge Artist, Business and Development Lead, Senior Manager • Researched legislation and potential influences on PTG’s business interests to define strategic direction.• Established the knowledge management infrastructure to support all staff. • Planned and directed significant process streamlining and improvement activities. Mentored Six Sigma Green Belts and summer interns in legislative research, technical writing, product development, and scenario planning. • Guided and managed design, development, and deployment of company flagship product.

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  Lockheed Martin

  • Rockville, MD

  • Business Development, Writer, Process Improvement, System Design

    • 2001 - 2006
    • Rockville, MD

    Business Development, Senior Technical Writer, Systems Analyst and Designer • Provided support as the Six Sigma Green Belt to lead several large-scale process improvement efforts.• Lead author for systems, software, process, public, and training documentation for a breadth of applications and programs. Managed and helped write proposals. • Designed, researched, and created presentations in different media for the Business Development organization. Served as a resource to the staff for brainstorming, legislative and business research, technical assistance, writer, and first aid.• Served as liaison between the customers and the technical team. Lead communications to identify and resolve technical and infrastructure issues. Lead the team to provide data to support and drive strategic decision making.• Served as technical lead for research. Authored white papers on the software development lifecycle. Authored the Risk Management analysis and process and is the model for other development processes.• Designed SSA’s Internet SDLC cradle-to-grave process. • Developed and implemented release process for 11 applications over different frameworks. Helped establish the change management system. Involved in activities to reach CMMI-3 for Measurement and Analysis.

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  Bureau of National Affairs (BNA)

  • Washington D.C. Metro Area

  • Systems Analyst, Requirement Manager

    • Apr 2000 - Oct 2001
    • Washington D.C. Metro Area

    Systems Analyst, Requirement Manager• Technical lead for several application development projects. Determined data points to meet CMM-3 criteria.

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  Essential Technologies (a.k.a. EIS)

  • Rockville, MD

  • Testing, Training, Writer, Systems Analyst, Emergency Management

    • Sep 1992 - Mar 2000
    • Rockville, MD

    Communications, Emergency Management Support, Technical Writer, Trainer, Technical Support, Business Process Architect, Systems Analyst, Requirement Manager, Quality Assurance Specialist• Communications/Emergency Management/Technical Support Specialist/Trainer. Designed exercise scenarios to help emergency managers develop databases of personnel, resources, standard operation procedures and response plans, evacuation management data, and communications support, and use that information to run table-top exercises. Developed training curricula and courses, manuals, and workbooks on domain-specific subjects (e.g., natural disasters, waste management, chemical dispersions, and predicting impacts of attacks of nuclear, chemical, and biological weapons). • Technical Writer/Quality Assurance Specialist. Designed and created all product and technical documentation. Reviewed marketing materials. Designed and implemented the quality assurance mechanism. • Systems Analyst/ Business Process Architect/Requirements Manager. Defined user requirements based on in-depth emergency management industry knowledge. Developed user interface. Created and maintained complement of use cases and UML diagrams. Developed method for coordinating business rules and processes with requirements. Developed and maintained the standards and procedures for internal development processes.