Experience

• 

  Baroda Global Shared Services Ltd

  • Chennai

  • Territory Sales Manager

    • May 2022 - Present
    • Chennai

    ➢ Handling team members of Relationship Managers and Senior Relationship Managers. Branch Handling.➢ Identify and appoint new Builders , DSA & Connector, comply with. sales process and mechanism of the company to ensure business integrity. ➢ Maintain cordial rapport with Builder with consistent interaction to ensure a committed and transparent association ➢ Meet prospective builders for leads and tap other channel for connector handling.➢ Planning Day to Day activity and structured activity to market the product in opensource. ➢ Create an inspiring team environment with an open communication culture and set clear team goals. ➢ Monitoring the DSR Daily Sales Report and have frequent review with corresponding RM by Verificationcalls. ➢ Co-ordinate with Legal & Technical Team for complete the fileprocess.. ➢ Monitoring the performance of the sales team by establishing a system of reports and communications involving sales report, contacting cyclical salesmeeting. ➢ Ensures that all sales representative activities are in accordance with the guidelines of company policy.

• 

  DHFL SALES AND SERVICES LIMITED @ Piramal Capital

  • Chennai, Tamil Nadu, India

  • Senior Relationship Manager

    • Sep 2016 - May 2022
    • Chennai, Tamil Nadu, India

    ➢ Handling team members of Relationship Officers and Senior RelationshipOfficers. ➢ Identify and appoint new DSA & Connector, comply with. sales process and mechanism of the company to ensure businessintegrity. ➢ Maintain cordial rapport with DSA with consistent interaction to ensure a committed and transparentassociation ➢ Meet prospective builders for leads and tap other channel for connectorhandling.. ➢ Planning Day to Day activity and structured activity to market the product in opensource. ➢ Create an inspiring team environment with an open communication culture and set clear teamgoals. ➢ Monitoring the DSR Daily Sales Report and have frequent review with corresponding RO by Verificationcalls. ➢ Co-ordinate with Legal & Technical Team for complete the fileprocess.. ➢ Monitoring the performance of the sales team by establishing a system of reports and communications involving sales report, contacting cyclical salesmeeting. ➢ Ensures that all sales representative activities are in accordance with the guidelines of companypolicy.

• 

  MADURAI RURAL DEVELOPMENT TRANSFORMATION INDIA LIMITED

  • Chennai, Tamil Nadu, India

  • Project Manager

    • Feb 2014 - May 2016
    • Chennai, Tamil Nadu, India

    ➢ Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with thebranch objectives. ➢ Successfully manage the cordial relationship with the client and all shareholders,Report and escalateto management asneeded. ➢ Dealing with customer complaints that can't be solved by the front line CSE,ensuring there’s a high level of customer service and solving the SR within stimulated timeperiod. ➢ Effectively managed the automation of all MIS prepared by the team thereby reducing the time spent by the team on thesame. ➢ Extensive hands-on experience from front, middle to back office in interacting with sales, trading, banking operation, credit and compliance as well as external parties such as Agent Banks, Transfer Agents, Exchangeand regulatorybodies.

• 

  SUKRA DISTRIBUTORS INDIA PRIVATE LIMITED

  • Chennai

  • Process head

    • Aug 2009 - Dec 2013
    • Chennai

    ➢ Leading a team of 18 members including Officers-process and SeniorOfficers. ➢ Maintain and develop a computerized customer and prospectdatabase. ➢ Develop ideas and create offers for direct mail and marketing to major accounts by main marketsector. ➢ Respond to and follow up sales enquiries by post, telephone, and personalvisits. ➢ Sourcing, Initial screening and short-listing of profiles for process. Coordinating for interviews, following up on candidate status and networking through candidates forNiche skillsets. ➢ Carry out market research, competitor and customersurveys. ➢ Reviewed fail reports, initiated buy-in and helped prepare daily risk managementreports.

• 

  HCL Technologies Ltd

  • Chennai

  • Cutomer Service Executive

    • Nov 2007 - Jul 2009
    • Chennai

    ➢ Statement job processing for banking clients through T-Pro MainframeConsole. ➢ Check Sheet job processing for banking clients through HP3000mainframe console. Job monitoringand processing through Control-Mconsole. ➢ Providing support to team in meeting all the parameters for Customer Satisfaction, and Leading Team huddles. Worked as a second Level Advisor (Team FloorCoach). ➢ Handling - Escalation calls and providing InstantaneousSolutions.

• 

  Koperasi konsumer Malaysia Berhad

  • Malaysia

  • Junior Financial Advisor

    • Jun 2003 - May 2007
    • Malaysia

    ➢ Analyze applicants' financial status, credit, and property evaluations to determine feasibility of grantingloans. ➢ Review loan agreements to ensure that they are complete and accurate according topolicy. ➢ Verify the customer’s information, by making call to Head of corresponding department and check inGovt application ANGASA by employeecode. ➢ Submit applications to credit analysts for verification andrecommendation ➢ Meet with applicants to obtain information for loan applications and to answer questions about the process. ➢ Approve loans within specified limits, and refer loan applications outside those limits to management for approval. ➢ Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accountsfor collectoraction. ➢ Prepare reimbursement for customer by settled previous loan from different cooperativesector. ➢ Reviewed fail reports, initiated customers for proper documents and helped prepare daily risk management reports.