Experience

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  24X7 FACILITY SERVICE CONNECT PVT LTD

  • India
  • Facilities Services
  • 100 - 200 Employee

  • Regional Manager

    • Jan 2017 - Present

  • Sr.Manager Operations

    • Mar 2014 - Jan 2017

    Joined 24x7 FSC Corporate Office in 2012 working as Senior Manager- Operations&Transition - Facilities Management.Responsible for entire Bangalore FM Operations of 247 FSC managed Client sites.As transition & Operations. •Created Transition Frame Work, Transition Process, Transition Tracker, Transition Checklists, etc.•Managing the Transition of New Sites across Bangalore and Hyderabad with the support of Transition / Operations Team.•Strategic support to Transition and Operations team for smooth transition and operation of sites.•Managing the transition of major sites directly.•Monitoring & ensuring the performance of the sites.•Auditing the new sites for the compliance level.•Enhancing the site performance by bringing in Operation Excellence •Coordinating with HR, Recruitment, Payroll, Planning & Costing, Procurement, Sales, Stores and Finance and ensure smooth transition•Visiting other regions and existing major clients and enhance the processes, reports, systems, value-adds, etc. as part of Operational Excellence.•Implementation of new processes, reports, procedures, systems to ensure quality deliverables, transformation of contracts, Efficient and effective Facility Services, etc.Contract Management, Financials, etc.Carrying out site Induction to 247FSC team.Carrying out facility reviews for all major facilities for Bangalore & Hyderabad.Carrying out Gap analysis for any major incidents at site.Responsible for day to day operations, Soft Services.

  • Manager - Operations

    • Oct 2012 - Mar 2014

    Responsible for entire Bangalore FM Operations of 247 FSC managed Client sites.

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  Aegis Limited

  • Coimbatore Area, India

  • Asst Manager - Operations

    • Sep 2010 - Sep 2012
    • Coimbatore Area, India

    •Aligned the operations team, roles and responsibilities.•Ensuring facilities staff to deliver expected service levels to the client within the prescribed budget Coordinates work assignments to the junior Staff.•Brought in Excellence in Cleaning, M&E, Pest Control, Helpdesk, Payment Tracking, etc. by implementing of excellent trackers, analysis and reports.•Responds to problems in a tactful and expedient manner and resolve within the SLA time frame. •Reviewing the site team’s performance by MRM every month. •Oversees the scheduling, maintenance, and monitoring of equipment's to ensure efficient operations at sites. •Inspects facility and generates inspection reports. •Ensures timely and accurate submission of invoices to the and getting payments in time•Driving recruitment of all categories of people from HK Operatives till managerial level.•P&L of the region•Carrying out audits to ensure quality deliverables.•Strategic support to the operations and facilities team•Creating of new processes, procedures and reports.•Staff welfare, Training, Statutory Compliances.•Reviewing the performance of Operations, •Managing the Renewals, Contracts and Agreements.

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  Accenture

  • Bengaluru Area, India

  • Manager on Duty

    • Jan 2008 - Jul 2010
    • Bengaluru Area, India

    JLL Bang-6

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  Wipro Technologies

  • Bengaluru Area, India

  • Senior Team Lead

    • Apr 2005 - Mar 2007
    • Bengaluru Area, India