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Surendra Singh is a seasoned HR professional with 20+ years of experience in talent management, organizational development, and employee engagement. He has a strong educational background in Human Resources Management and has worked in various roles, including HR Manager, Director - HR&OD, and Human Resources Officer.

Experience

    • India
    • Public Policy Offices
    • 1 - 100 Employee
    • Director - HR&OD
      • Jan 2021 - Present

    • Head - Human Resources
      • Jun 2012 - Jan 2021

      Key Achievements:● Designed and implemented organisational structure, job bands, role definitions and key accountabilities to capitalize organisation’s growth opportunities; ● Designed and drove Internship Programs in leading Educational Institutes to meet organisation’s need for quality energy and environment professionals; ● Recruited and oriented quality individuals for key management positions in a highly challenging context; ● Conducted Learning Need Survey, defined learning needs and initiated various learning interventions like Leadership Development, Team Building, Writing Skills etc; ● Restructured organisation’s behavioral-Competency Matrix and designed and drove Performance Management System, which lead to create a high performing culture, accountability, and achieve set targets effectively; ● Lead Compensation Benchmarking Project and designed Employee Incentive Pool to reward short term performance and promote employee retention; ● Initiated various Reward and Recognition Programmes: Monthly Recognition Awards, Annual Awards; Outbound Retreats; etc.

  • Population Foundation of India
    • New Delhi Area, India
    • Human Resources Manager
      • Apr 2010 - Apr 2012
      • New Delhi Area, India

      Key Achievements:● Conducted Job Analysis and Personal Analysis; ● Established Job Classification and Pay Structure / Bands; ● Developed and Implemented HR Policy Manual; ● Designed and implemented Performance Evaluation System; ● Designed and implemented integrated HR systems and established internal parity in managing core as well as project specific staff; ● Lead extensive recruitment drive for USAID / Health of Urban Poor Program at the start-up stage, resulting in acquisition and on-boarding of over 50 quality Health Professionals at middle and senior management levels; ● Restructured office timing and introduced flexible working hours to promote work life balance; ● Introduced “Performance based Salary Increments”, leading to establish a performance culture in the organisation.

  • ActionAid
    • New Delhi Area, India
    • HR Manager
      • Aug 2007 - Jul 2009
      • New Delhi Area, India

      Key Achievements:● Outstanding contribution in the absence of HR Director, managing a workforce of 600 plus at pan India level. Was promoted at Senior Manager level in one year time; ● Evaluated about 45 unique roles covering 206 Staff Members, established correct job classification and pay structure; ● Lead Compensation and Benefits Benchmarking Project; ● Handled the grievances of staff working on Tsunami Project. Avoided formation of Union; ● Facilitated 360 degree PMS– Compliance improvement from 37% to 100% for a non-incentive linked performance evaluation system; ● Provided key inputs for New HROD Policy Document; ● Reviewed and streamlined Personal Records of 200 plus regular and 300 plus Project Employees; ● Established key systems for International reporting; ● Introduced COLA for Project Staff; ● Created and established unique HR Policy Manual for staff working on Link Workers Scheme Project; ● Improved reporting on HR matters for Top Management Team; ● Effectively handled the separation of 7 senior staff members in a complex situation.

    • Human Resources Officer
      • May 1996 - Aug 2007
      • New Delhi Area, India

      Key Achievements:● Received “Most Self-Improved Individual” award amongst 700 locally engaged staff. I joined as an Assistant and was promoted 3 times during my tenure in the High Commission; ● Received “Investors In People (IIP) Champion Award for exceptionally contributing and being a key member of the team that implemented IIP standards in India post; ● Outstanding contribution in the management of staff benefits leading to cost effectiveness and improved employees satisfaction; ● Implemented Performance Appraisal System that first time linked performance of 700 locally engaged employees to direct rewards; ● Designed and Executed on-boarding Programmes for New Staff; ● Outstanding contribution in Communication management including translation; ● Established Employees Database; ● Created and Established Staff Telephone Tree for responding emergencies; ● Distinctively organised and maintained the personal records of Locally Engaged Staff with highest standard of accuracy, confidentiality and integrity.

Education

  • 2003 - 2006
    Institute of Management Technology, Ghaziabad
    Master of Business Administration (M.B.A.), Specialisation in Human Resources Management
  • 2013 - 2014
    Indian Society for Training and Development
    Diploma in Training and Development, Training and Development
  • 1996 - 1999
    Delhi University
    Bachelor of Arts, History
  • 2012 - 2012
    Indian Institute of Management, Ahmedabad
    Certification in Advance Human Resources Management, Human Resources Management/Personnel Administration, General
  • 2016 - 2017
    Neuroleadership Institute
    Brain-Based Coaching Certification, Executive Coaching, based on neuroscience principles

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