Experience

• 

  Gulf Finance

  • Dubai

  • Senior collections officer

    • Mar 2015 - Present
    • Dubai

    Collection Officer- SME&VFGulf FinanceAug 2015 – Present (7 months)United Arab EmiratesDaily calling for collection.Establish and maintain computerized records for each customer.High volume phone calls to assigned delinquent customers..Collect cash receivable from overdue customers..Visit non contactable customers office and try to locate them..Update feedback of visits in system and take necessary actions.

• 

  Etislate

  • Dubai

  • Collection officer

    • Jun 2014 - Feb 2015
    • Dubai

    High volume phone calls to assigned delinquent customers.maintaining daily call and feedback tracker.Tracing customer using different modes (social networking website,government sites)follow up with customers for cash collection.

• 

  SAS ENTERPRISES-(India)

  • Chandigarh Area, India

  • Business Development Manager

    • Jul 2013 - Mar 2014
    • Chandigarh Area, India

    Manpower supply for Competent Synergy Private Limited (BPO services).handling Team for Credit card field collection for HDFC bank.Handling Team of 10 people for "Airtel" collection sales.Arranging Job fests in colleges and institutes.

• 

  Tech Mahindra

  • Chandigarh Area, India

  • Team Leader Operations.

    • Jun 2011 - Apr 2013
    • Chandigarh Area, India

    Monitoring and controlling the routine activities in operations.Conducting daily meetings with the Associates and discussing about their report statistics and the respective feedback.Monitor interaction between Associates and customers to ensure quality assurance standards.Meeting KRA & Constant check on attainment of Process Targets such as SL, AL, and AHT, quality, absenteeism, attrition, leaves and weekly offs.•Panel Member of recruitment for operation, Agents,quality associate and trainers.

• 

  IBM DAKSH PVT LTD-(India)

  • Chandigarh Area, India

  • Team Leader Operations.

    • Nov 2005 - Jun 2011
    • Chandigarh Area, India

    • Manage a team of CSA's and monitor their performance• Duty manager for managing Roster, Breaks, Answerable for SL/AL & AHT for Process• Managing Retailer Helpline, Postpaid Helpline, Escalation desk, DATA Helpline and Prospect Helpline ,Tele Sales• Improve quality of customer service and increasing client delight• Analyze calls to identify the root cause of complaints (RCA)• Audit and maintain quality of interaction with customers• To ensure that the absenteeism and attrition targets are within the acceptable limits