Experience

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  Prometric

  • Technical Project Manager

    • Jun 2014 - Present

    Key Responsibilities: •Develop, track, and maintain detailed project schedules using Microsoft Project Server•Communicate on key aspects of the project to internal and external stakeholders •Collaborate with Software Development, Testing, and Engineering teams to ensure adequate staffing to meet project schedule and deliverables •Plan and coordinate large-scale project deployments •Adheres to and ensures compliance with Technology policies, procedures, standards, and Software Development Lifecycle•Perform best practices using formal project management methodologies (e.g. Agile, Waterfall), as well as formal process improvement approaches such as CMMI and ITIL•Ultimately responsible for execution and delivery of high quality products •Introduce tools and processes that lead to improved quality and efficiencies•Support and coach junior project managersKey Achievements:•Managed the successful implementation of test delivery software releases for the MCAT program. These releases increase security, improve operational processing and help alleviated support concerns in preparation for AAMC’s yearly 9-month MCAT administration.•Managed and led a successful pilot program for the Road Safety Authority (RSA) client in Ireland for their Driver Theory Test (DTT). The pilot program incorporated a face-to-face SAFE registration, including capture of a digital image and signature, as part of the check-in process to verify an individual’s identity on a face-to-face basis. •Managed a government-mandated project for the IRS client to implement 2-factor authentication and 508 compliance for our item writing software•Selected to be on multiple research & development teams to discover and build technological innovative proof of concepts that can be used to improve quality and efficiencies for the business and overall for the candidate exam-taking experience

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  HESS Construction + Engineering Services, Inc.

  • Director of Information Technology

    • Mar 2011 - May 2014

    Key Responsibilities:•Work with various business units to develop both the short term and long term technology strategies•Coordinate and plan with the business units to develop and manage the annual technology budget•Negotiate and manage all technology related contracts and agreements with all vendors•Responsible for the hiring and development of the technology staff•Ensure that staff are properly trained and educated on the deployed technology systems•Responsible for the protection of corporate digital assets•Oversee the computing environment including mobile computing and cellular devices•Maintain a strong focus on department customer serviceKey Achievements:•Successfully completed a large-scale project to relocate the company’s entire server infrastructure to a secure central data center. This initiative has provided the company with a more robust fault tolerant network infrastructure solution, and improved the current state of business continuity and disaster recovery for our organization.•Implemented a Customer Relationship Management (CRM) system for our marketing department. This CRM system has tremendously helped our marketing department identify and target potential clients and generate leads for the sales team.•Implemented a company-wide Intranet Portal for better communication and collaboration within the company using Microsoft SharePoint.

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  Dell

  • National Institute of Allergy and Infectious Diseases (NIAID), Bethesda, MD

  • Project Manager of IT Service Operations

    • Apr 2004 - Mar 2011
    • National Institute of Allergy and Infectious Diseases (NIAID), Bethesda, MD

    Key Responsibilities:•Develop and maintain written project plans addressing tasks, roles and responsibilities, risks, resources, budget, communications, quality and organization•Prepare functional requirement specification documents and develop work breakdown structures (WBS)•Perform critical path analysis and develop time-lines for completion of tasks, measuring the deliverable work packages of the project against the project plans•Obtain sponsor approval for changes to scope, budget, and schedule that affect the critical path•Oversee team members’ milestones and performance as compared to project plan, scope, budget, resources and schedule •Communicate project progress and information to team, sponsor, and stakeholders•Deliver engaging, informative, well-organized presentations and reports to senior management•Update documentation and assist in the development of new system processes for standard operating procedures (SOPs)•Produce and maintain reports on performance metrics to help manage resources, and continue identifying reporting needs to improve analysis of dataKey Achievements:•Received NIAID CIO Awards for: O Enhancing centralized customer service by project managing and developing an IT Service Desk for the organization and integrating a universal ticketing system (Heat)O Successfully implementing a remote desktop support solution (Bomgar), to support remote users at NIAIDO In recognition of a successful project to deploy Microsoft Office 2007 to all users at NIAID•Managed a project to develop automated daily metric reports using SQL Server Reporting Services (SSRS), to be disseminated to executive management •Led a Business Intelligence (BI) project to develop reporting tools for management and for the CIO’s Dashboard in order to identify key performance indicators (KPIs), improve resource management, identify problem areas, building outages, and global outages