Experience

• 

  Comviva

  • Zambia

  • Country Lead

    • Mar 2023 - Present
    • Zambia

    Working as Country Lead for Airtel Money (IT and Operations role) in Zambia- Expanded systems with new features and structural components.- Coordination with cross-functional teams, including developers, architects, and business stakeholders, to ensure that project goals are met.- Performed debugging and troubleshooting activities to identify issues in existing systems.- Performed security audits to locate potential threats and identify improvement areas.- Communicated effectively with clientele to maintain customer satisfaction and loyalty.- Defined strategies for continuous improvement initiatives that involved automation of manual processes.- Troubleshot and resolved problems with programs and systems.- Optimized application performance by performing root cause analysis of issues reported by users.- Increased repeat business using great customer service, problem-solving and conflict resolution skills.- Analyzed requirements, designed architecture, and developed technical solutions to meet customer needs.- Participated in architectural discussions related to scalability of the product in order to support growth projections.- Monitored system performance metrics and identified potential areas of improvement.- Completed day-to-day duties accurately and efficiently.

• 

  Airtel Africa Digital Labs

  • Kenya
  • Technology, Information and Internet
  • 200 - 300 Employee

  • Senior Site Reliability Engineer- II

    • Jun 2022 - Feb 2023

  • Senior Site Reliability Engineer

    • Jun 2021 - Jun 2022

• 

  Comviva

  • Gurgaon, India

  • Senior Software Engineer

    • Jun 2016 - Jun 2021
    • Gurgaon, India

    Airtel Africa- Mobiquity- Perform data analysis, testing, debugging, audits, disaster recovery, and problem resolution.- Creating and running automated functional and data-driven tests using tools like soapui.- Research and evaluate technology solutions and present recommendations for improved systemoperations.- Interact with customers, both onsite and offsite, gather requirements and data, write and presentbriefings, and contribute to the complete deployment process.- Implementing mobile money based system|applications (m-Commerce and top-up) along- withthird party products like USSD, IN, SMSC, Billing etc.- Responsible for setup and up-time of large Linux deployments.- Pro-actively monitor product|services|site-performance, up-time, availability & analyzelogs/metrics.- Incident analysis|RCA’s|troubleshooting and identification for permanent resolutions.

• 

  Family Health plan limited

  • Gurgaon, India

  • Network Engineer

    • Dec 2015 - Jun 2016
    • Gurgaon, India

    - To work as Technical or/and Business Analyst, according to the need of the hour.- Going on-site to understand the requirements, holding workshops and implement/supportthe product/software.- Gathering and documenting the requirements by clients during different phases of project.- Taking ownership conducting end to end testing for the application/product and handing itover to customer for UAT.- Providing Customer Support for executing the test/scripts and with the integration test,debugging, reporting issues and raising defects.- Pro-actively monitor product/services/site-performance, up-time, availability & analyzelogs/metrics.- Providing training to Clients and to internal teams.

• 

  Goyanka Technologies Pvt. Ltd.

  • Trainee

    • Jun 2015 - Aug 2015

    fresher