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Sundus Bhatti

Product Support Manager at Google
Intro Book
Marketing professional with expertise in customer service and social media marketing.
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Location
Sunnyvale, California, United States, US
Languages
  • English Professional working proficiency
  • Urdu Native or bilingual proficiency
  • Hindi Elementary proficiency
Skills
  • Customer Service
  • Content Management System
  • Social Media Marketing
  • Blogging
  • Leadership
  • Show all
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Bio

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Topline AI
Sundus Bhatti is a seasoned marketing professional with expertise in customer service, content management, and social media marketing. She has experience working with top companies like Google, Facebook, and Waddell and Reed, and has a strong educational background in business and marketing.

Credentials

  • Lean Six Sigma Green Belt
    Purdue University
    Nov, 2022
    - Apr, 2026
  • Learning Data Analytics
    LinkedIn
    Feb, 2021
    - Apr, 2026

Experience

  • Google
    • Product Support Manager
      • Jun 2022 - Present

  • Artech L.L.C. on behalf of Google
    • Product Specialist II
      • Apr 2021 - Jun 2022

      • Collaborate with cross-functional teams on spearheading multiple projects, focused onimproving product and support experience by identifying opportunities, providing solutions,and designing efficient workflows.• Support Play store customer care platform with over billion users spread across 190 countries.• Streamlined complex processes by designing and implementing workflows to deflect over 200KPlay Store user queries, with a projected quarterly savings of $3M.• Provide operational expertise to scale product support, feature launches, and localizingproducts.

  • Yaseen Foundation
    • Belmont, CA
    • Marketing Project Coordinator
      • Jan 2017 - Aug 2020
      • Belmont, CA

  • Facebook
    • Product Support Specialist
      • Jun 2017 - Dec 2019

      • Investigated escalations across 4 channels on Facebook/Instagram and presented findings tothe Product Operations team.• Ensured privacy and safety of 2B users by inspecting flagged accounts and identified >300fraudulent profiles.• Identified project trends to drive scalable solutions for product improvements.

  • Waddell and Reed
    • San Mateo, CA
    • Associate Advisor
      • Jul 2015 - Dec 2015
      • San Mateo, CA

      • Advised clients on investment concepts by managing client’s outreach and communications,resulted in 25% increase in A-list clients investments portfolios.• Established client relations, using ACT! Database (CRM).• Tracked customer interactions using automated spreadsheets and converted about 20%inactive accounts back to active.

Education

  • 2015 - 2016
    San Francisco State University
    Bachelor's Degree, Business, Management, Marketing, and Related Support Services
  • 2012 - 2014
    City College of San Francisco
    Associate's Degree, Business Administration and Management, General

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Marketing and Advertising”

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