Experience

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  Tata Teleservices Ltd

  • Bengaluru Area, India

  • Team Lead - Wireline Data, Wi-Fi Performance & Quality

    • Sep 2015 - Present
    • Bengaluru Area, India

    • Solely responsible for improving and maintaining the performance of Wireline, PS Core network and Wireless networks across the country.• Analysis of KPI Performance Measures/Statistics and implementation of required changes.• Analysis of degradation of KPIs and reduce impact on customer satisfaction.• Implementation of B-RAS, BNG for PAN India Broadband and Wi-Fi users and integration of CGNAT, AAA and defining, finalizing the KPIs with Huawei, Nokia and Ruckus teams.• Maintaining Broadband network and ILL gateway performance to maintain link utilization, latency and packet loss for PAN India gateways to maximise efficiency.• Solely responsible for closing a long pending issue with Wi-Fi vendor Ruckus by testing and suggesting changes in existing DORA process to improve the performance of Wi-Fi.• Finalizing SLA with TATA Communications Ltd for latency and packet loss KPIs towards International destination.• Maintaining Broadband, PS Core network and ILL gateways as per benchmark defined by TRAI.• SPOC for preparing and presenting Broadband, ILL and Wi-Fi reports for MD review and TRAI.• Coordinating with Internal and External teams to setup benchmark targets on KPI requirements, for new and existing products.• Coordinating escalations with Operations, Planning team, upstream providers and vendors for early resolution of issues. Publishing reports on Wireline Data nodes on a daily basis.

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  Tayana Software Solutions (P) LTD

  • Bengaluru Area, India

  • Senior Manager, Tech Support

    • Feb 2006 - Sep 2015
    • Bengaluru Area, India

    • Requirement understanding from prospective clients and coordinating with the technical team for identifying the appropriate solution and with presales team in technical proposal formulation.• Testing, Implementation, commissioning and maintenance of B-Wallet(Bhutan Wallet) and Eload (Prepaid top up) solution for Bhutan Telecom. Interfacing of Major Banks in Bhutan with B-Wallet systems for Currency recharge, Fund transfer, Landline, Broadband and Electricity Bill payments through Mobile.• Testing, Implementation and commissioning Mobile financial services with IBM Message Queue Interface (MQI)• Testing, Implementation and commissioning of SMS gateway system with Oracle FLEXCUBE Direct Banking.• Testing, Implementation, commissioning and maintenance of VAS applications for multiple operators in Bangladesh, Asian and African operators.• Testing, Implementation, commissioning and maintenance of SMSC, PRBT (Personalized Ring Back Tone), SMS Voter, IVR applications, Cell Broadcast Centre and Global Virtual Number.• Testing, Implementation and commissioning of VAS products with Comverse C1 for prepaid and postpaid charging and with Ericsson EMM, AIR.• Testing and Implementation of VAS applications under VMware and Oracle RAC environment.

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  Wirefree Innovision Technologies (P) Ltd

  • Bengaluru Area, India

  • Area Manager

    • Feb 2001 - Jan 2006
    • Bengaluru Area, India

    • Efficiently handled the overseas project of working along with Nortel networks in UK for handling the DMS 100, DMS 300 switches and intelligent networks(Service builder) of Nortel networks customers as a team member of Tier1 and Tier2 support spread over the EMEA Region.• DMS 100 GSM Switch: Planning and implementation of deploying Corrective Content to DMS customer sites mainly in Europe.• Interacting with the team at Maidenhead in Setting up of and expansion of infrastructure in Bangalore, India• Responsible for setting up of ODC at Bangalore for Nortel Networks and access of worldwide Nortel network switches.• Coordinating with the all Nortel networks customers for making the switches and networks patch current.• Applying corrective contents from the ODC and performing Patch Audits on the Customer switches.• Efficiently handling all the global customers of Nortel networks via, British telecom, CW, Worldcom, Digifone, Telenet, Vartec, Singtel, NTL, COLT and Telewest, etc.

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  BPL Telecom

  • Chennai Area, India

  • Area & Territory Manager

    • Aug 1987 - Jan 2001
    • Chennai Area, India

    Company: BPL TELECOM LTD, Chennai.Duration: 1987 – 2001 Responsibilities and Achievements:• Installed the 4.5 mtrs vsat for VSNL used for VIDEO uplinking, SCIENTIFIC ATLANTA modulators, encoders, and amplifiers. MITEQ up converters and XICOM HPA used for implementation• Installed and maintained TDMA based vsats for data communication purpose.• Successfully commissioned 12 nodes in north India. Hughes equipment and hub used for the implementation of project• Supervised and maintained a number of installations of reputed clients – Central Reserve Police Force, Indian Air Force, National Security Guards, ITC, and lot more.• Installed, commissioned and maintained a number of digital EPABX systems of ALCATEL make – well known models 4300 and 4100 series.• Handled major accounts: ITDC, Welcome Group Hotels, Business Centers, Taj Group of Hotels, Indian Army, HLL, etc. • Visited potential customers for solving major problems and imparted the necessary solution to achieve the motto of total customer satisfaction for the Company.• Solely responsible for installation & maintenance of Hughes network satellite system for the Southern & Eastern Region in India.• Regularly interacting with customers and enquiring about Quality of service provided to them.