Experience

• 

  Atlas

  • Head of Account Operations (Growth) - EMEA, Asia

    • Aug 2022 - Present

    > Responsible for growth of ticket sales through OTAs, Tour operators, TMCs, B2B distributors.> Achieved 9x growth in the last 6 months.> Managing customers in North America, Europe, Middle East, South Asia.> Customer engagements on performance, recommendations to help them grow their volume and revenue on specific Routes, Airlines, POS and on meta-search platforms.> Assisting customers to reduce payment and operational cost through products. > Coordinate with supplier and technology teams to resolve and improve content gaps.> Review and resolve API integration gaps, streamline workflow, product training.> Data analysis, Business plan, Customer reviews.

• 

  Mystifly

  • Singapore
  • Software Development
  • 200 - 300 Employee

  • Head - SME Business (SMB)

    • Apr 2019 - Jun 2020

    New acquisitions, account management, business and revenue growth of SaaS-Travel marketplace on global airfares, through OTA, loyalty and e-commerce, corporate and retail travel agencies in EMEA, South Asia, North America markets.+ 50+ new acquisitions in a year primarily from Middle East, Europe, Asia.+ Highest contributor to API license fee sign-up.+ Improved net retention per ticket by 300%, highest in the organisation.+ Grown ticket count by 300%, top-line by 125% within a year.+ Achieved 25x growth from a large global portal.

  • Head Program (Account) Management & Service Delivery

    • Oct 2015 - Mar 2019

    Account Management:+ Improved existing business of 20% customers.+ Revived 50% dormant customers.+ Revived association with 50% technology partners.+ Reduced overdue by 60%.Service Delivery:+ Introduced 'Premium Support' desk and 24/7 customer support.+ Rolled out CSAT+ Led ISO certification training and audit+ Led documentation projects – GDPR, Agreement, NDA, SLA, SOW, RFP, BCP. + Analysed roadblocks related to service, supply and bridging the delivery gaps. + Automating post sale process, a major escalation area, improved customer satisfaction + Simplifying & process correction of the customer service portal reduced service calls.+ Managed a team of 3 Operations Managers (total team size 100).

• 

  Meetingo.in (Ennsurem Inett)

  • India

  • Co-Founder

    • Dec 2013 - Oct 2015
    • India

    Meetingo, a SaaS based platform to book food & venue for meetings, events & trainings. + Product ideation, collaborated with technical team to build the platform, content creation, testing.+ Signed-up hotels & restaurants, apartments, stand-alone venues, business parks, travel agencies. + Signed-up food outlets, restaurants to execute orders including delivery+ Generated revenue through online sales, corporate and personal events.

• 

  Carlson Wagonlit Travel

  • India

  • Head - Account Management, South India

    • Dec 2007 - Oct 2013
    • India

    Management, growth and profitability of global and national corporate client accounts (total annual T&E spend $ 125 million).+ Profitability from clients: 75% of the clients exceeded the threshold+ Additional revenue collection (> 100000) exceeded target+ Achieved client retention of 99% in 2012, 100% till July 2013.+ Led and on-boarded 30 new corporate customers and managed the projects end-to-end.+ Promoted online booking tools, request/approval tool, profiling tool+ Contract repairs – SOW, SLA, pricing+ Business plans, performance review decks, client or vendor contracts, policy compliance and other client facing documents+ Cost saving initiatives, implemented new products/tools, process correction, drove credit card penetration.+ Worked closely with clients, internal stakeholders and global security organizations on traveller tracking, disaster recovery.+ Monitored receivables, invoice submissions, payment, taken corrective actions.

• 

  Simplified Innovative Travel (IATA)

  • India

  • Manager - India Operation

    • Jun 2002 - Nov 2007
    • India

    In-charge of operations for USA and India➢ Developed tour and hotel portals ‘seeindia’ & ‘roomsinindia’ - designed, created the content, coordinated with the technical team, tested & launched.➢ Sourced suppliers – hotels, car rentals, guides, air wholesellers.➢ Serviced corporate and leisure customers – operations, relationship, reports, reviews.➢ Conducted international and domestic tours (FIT & Groups)➢ Event planning and execution.➢ Ensured timely collections and payments, statutory dues, banking, IATA BSP billing.

• 

  RAKSA International

  • West Bengal, India

  • Sales Executive

    • Jan 1997 - May 2001
    • West Bengal, India

    (industrial & retail food products distributor)+ Signed up hospitals, hotels, canteens, street food outlets.+ Sourced & contracted suppliers for vegetables, spices, dairy products, beverages, mouth fresheners.+ Supervised sorting and delivery, returns and refunds. Managed escalations.+ For the catering unit, prepared weekly menu, costing, supervision of food delivery to offices, individuals, small events.

• 

  Excel Trade Wing (IATA)

  • India

  • Sales Manager

    • May 1994 - Aug 1996
    • India

    ➢ Corporate sales and account management➢ Domestic and international reservations, handled all visa cases➢ Formed Tours division, negotiated & contracted with hotels, coach rentals worldwide.➢ Meetings and incentive travel – costing, negotiation, execution.