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Sumith Suresh

Bartender at Market Halls
Intro Book
Sumith Suresh, a seasoned bartender with 8 months of experience in London, UK, holds a Master's degree in International/Global Studies and a Bachelor's degree in Hotel/Motel Administration/Management, with a strong proficiency in languages and skills in customer service, teamwork, and inventory management.
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United Kingdom, GB
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Credentials

  • Global Leadership Programme 2024
    University of Roehampton
    Feb, 2024
    - Apr, 2026
  • Food Allergy and Intolerance Training
    Food Standards Agency
    Oct, 2023
    - Apr, 2026
  • Autism Awareness
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Communication Skills
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Continence Management
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Dementia
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • End of Life
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Equality and Diversity
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Fire Safety Awareness
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • First Aid Skills
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Fluids and Nutrition
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Food Safety and Hygiene
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Health and Safety
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Infection Prevention and Control
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Medication - Administration
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Medication - Supporting and Assisting (Part 1)
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Mental Capacity Act Essentials
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Mental Health, Dementia and Learning Disability Essentials
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Moving and Handling of People
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Oral Health Care
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Parkinsons Disease
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Person-centred Care
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Positive Behaviour Support
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Privacy and Dignity in Care
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Recording and Reporting
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Safeguarding Adults
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Safeguarding Children
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Skin Integrity and Pressure Ulcers
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Time Management Essentials
    Grey Matter Learning
    May, 2023
    - Apr, 2026
  • Diversity, Inclusion and Equity
    Institute of Hospitality London
    Feb, 2023
    - Apr, 2026
  • First Aid Awareness
    Institute of Hospitality London
    Feb, 2023
    - Apr, 2026
  • Food Allergens
    Institute of Hospitality London
    Feb, 2023
    - Apr, 2026
  • Food Safety Level 2
    Institute of Hospitality London
    Feb, 2023
    - Apr, 2026
  • Health and Safety Level 2
    Institute of Hospitality London
    Feb, 2023
    - Apr, 2026
  • Licensing English and Wales
    Institute of Hospitality London
    Feb, 2023
    - Apr, 2026
  • Work Place Sexual Harassment
    Institute of Hospitality London
    Feb, 2023
    - Apr, 2026
  • Customer Service Foundations
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • Food safety and Hygiene in the catering industry
    Alison
    Oct, 2020
    - Apr, 2026
  • Photography Foundations: Mobile Photography
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • Sales Fundamentals
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • Bar Basics
    Pernod Ricard India
    Sep, 2020
    - Apr, 2026
  • Kingfisher
    KINGFISHER BEER LTD
    Jun, 2020
    - Apr, 2026
  • BarStarts
    Pernod Ricard
    May, 2020
    - Apr, 2026
  • Designing a Presentation
    LinkedIn
    May, 2020
    - Apr, 2026
  • Finding Your Purpose at Work
    LinkedIn
    May, 2020
    - Apr, 2026
  • Improving Your Judgment for Better Decision-Making
    LinkedIn
    May, 2020
    - Apr, 2026
  • Learn Emotional Intelligence, the Key Determiner of Success
    LinkedIn
    May, 2020
    - Apr, 2026
  • ServSafe Food Handler
    National Restaurant Association
    May, 2020
    - Apr, 2026
  • Strategic Thinking
    LinkedIn
    May, 2020
    - Apr, 2026
  • The Practices of High-Performing Employees
    LinkedIn
    May, 2020
    - Apr, 2026
  • BarSmarts
    Pernod Ricard
    Apr, 2020
    - Apr, 2026

Experience

  • Market Halls
    • London, England, United Kingdom
    • Bartender
      • Nov 2023 - Present
      • London, England, United Kingdom

      * Creating Cocktails for the guests from the menu.* Making cocktails as per the guest's preference.* Celler management and fix the stocks.* Maintaining the cleanliness of the bar area during shift and performing the scheduled cleanings.* Operating the Point of sale during shift.* Maintain the stock and reduce the wastage of the inventory.

  • Hot Stone london
    • London, England, United Kingdom
    • Front House Team Member
      • Sep 2023 - Nov 2023
      • London, England, United Kingdom

      * Sharing suggestions and arrangements for the customer.* Upselling the products and sharing descriptions about the product.* Creating workflow within the group to ensure teamwork.* Maintain the Cleanliness of the Restaurant and share the Standard Operating Procedure with the newcomers.* Introducing new items or products to the guest and generating feedback for improvement and fixing bugs.

  • ETM Group London
    • London, England, United Kingdom
    • Bartender
      • Feb 2023 - Sep 2023
      • London, England, United Kingdom

      * Welcoming customers at the bar area and asking what they need* Providing knowledgeable and creative drink recommendations* Fulfilling customer drink orders accurately and promptly* Keeping the bar stocked by replacing empty bottles and kegs of beer* Cleaning the bar, washing glasses and wiping down surfaces* Taking cash or card payments from customers* Keeping up to date with the latest drink trends* Verifying the age and checking the identification of potential customers

  • Neogen Care
    • India
    • Clinician Support Manager
      • Feb 2022 - Dec 2022
      • India

      *Direction and assistance with the creation of quality initiatives for the management team and workers at all levels. *Make sure that complaints and occurrences are thoroughly investigated, together with the other senior management team members, and take corrective action to resolve any issues that are found.*Performing the internal audits.* Fixing document bugs for the management.* Generating Quarterly and Annual reports for the senior managers.* Demonstrate the workflow and give training for the new batch.

  • DIMORA HOTELS AND RESORTS
    • Trivandrum, Kerala, India
    • Sales Executive
      • Aug 2021 - Jul 2022
      • Trivandrum, Kerala, India

      The Cluster Sales Coordinator must do all administrative tasks as assigned by the Director of Sales, including typing, filing, and answering phone calls. His or her goal is to increase sales and reach the highest company volume achievable.* Gathering market and customer information to figure out the customer needs* Advising product developers on improvements to include in forthcoming product developments and discussing special promotions* Providing customers with detailed and accurate quotations and cost calculations* Creating proposal documents as part of the formal bidding procedure* Responding to customer queries and resolving their objections to get them to make a purchase* Negotiating terms of sales and agreements and closing sales with customers* Acting as a point of contact between customers and companies

  • Neogen Care
    • Trivandrum, Kerala, India
    • Process Associate
      • Dec 2020 - Aug 2021
      • Trivandrum, Kerala, India

      *To fulfill service requests, it is necessary to understand the needs and expectations of the client. *This is done to resolve initial contact while also ensuring that the consumer receives effective support.*Scheduling appointments with the service user and ensuring the visit was done and reporting to the hospital.*Coordinating with the clinicians to fulfill the medical records.*Supporting the offshore team to fix the document bugs before the audit.

  • Hilton
    • Thiruvananthapuram Area, India
    • Senior Food and beverage associate
      • Sep 2018 - Dec 2020
      • Thiruvananthapuram Area, India

      * Greet customers as they arrive at the food service facility, and provide them with assistance in finding seats.* Ensure that customers are provided with menus and assist them in choosing items according to their tastes.* Oversee the ordering process, ensuring that the right order is delivered to the kitchen area.* Prompt kitchen staff to expedite orders, ensuring that they are served in a timely fashion.* Provide customers with suggestions on beverages that complement the food items that they have ordered.* Monitor food and beverage items inventory to ensure optimum levels, and communicate low stock situations to the kitchen manager.* Handle stocking activities, by following set instructions, and ensure that food rotation activities are properly carried out.* Create and maintain effective relationships with kitchen staff, to ensure timely and accurate delivery of orders.* Oversee the cleanliness and maintenance of kitchen and dining areas, ensuring that standards are lived up to.* Respond appropriately to customers’ inquiries and attempt to assist them throughout their dining experience.* Manage the telephone exchange to respond to queries regarding food and beverage services over the telephone.

  • Hilton
    • Thiruvananthapuram Area, India
    • Industrial associate Training with Food and Beverage Administration
      • May 2018 - May 2018
      • Thiruvananthapuram Area, India

      * Setting up marquees, arranging tables and assisting with the preparation of event spaces* Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders* Delivering food from the kitchen to guests at the table or to a self-service area* Keeping any bar and drink service areas fully stocked with beverages* Wiping down tables and chairs, removing rubbish and clearing event spaces

  • Holiday Inn
    • Industrial Trainee (All day Dining Kitchen)
      • Jun 2017 - Jul 2017

      * Follow and maintain health and safety guidelines* Anticipate needs of available food and act accordingly* Set up workstations.* Close down kitchen nightly* Take orders direct from customers and cook the food to order* Make Pre-made grab and go salads* Set up and tear down/detail clean their workstation

    • Industrial Trainee (Front Office Department)
      • May 2017 - Jun 2017

      * Provide information about our hotel, available rooms, rates and amenities* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs* Assist all check-in and check-out tasks* Keeping front desk tidy and presentable with all necessary material* Greeting and welcoming desks as they approach the front desk

    • Industrial Trainee (Food and Beverage Department)
      • Mar 2017 - Apr 2017

      * Stock and replenish stations as needed, including polished silverware & glassware* Communicate and work together with co-workers and management in a friendly and enthusiastic manner* Handle all cash and credit card transactions accurately and efficiently, according to company standards* Participate in any, and all, continuing education courses available to you* Communicate any questions or issues to management team in a timely manner

    • Industrial Trainee (House keeping)
      • Mar 2017 - Apr 2017

      * Responsible for maintaining overall indoor and outdoor club cleanliness and safety includingbuilding, grounds, and equipment.* Ensure the locker rooms are neat, orderly and well stocked.* Makes beds and changes linens.* Cleans and sanitizes hotel and guest rooms.

Education

  • 2023 - 2024
    University of Roehampton
    Master's degree, International/Global Studies
  • 2014 - 2018
    University of Kerala
    Bachelor's degree, Hotel/Motel Administration/Management
  • 2012 - 2014
    Kerala Board of Public Examination (KBPE)
    Travel and Tourism, A

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Industry Focus. “Hospitality”

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