Experience

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  Verita Life

  • Bangkok Metropolitan Area, Thailand

  • Service Manager

    • Jun 2018 - Sep 2020
    • Bangkok Metropolitan Area, Thailand

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  Beach Eyecare Optometry

  • Long Beach, CA

  • Office Administrator, Optometric Assistant and Patient Liaison

    • Jan 2016 - Jan 2017
    • Long Beach, CA

    Responsibilities• Managed relationships with specific customers for our organization, including billing payment, completing sales and services, manipulating daily reports• Developed new business opportunities with existing clients by promoting company products and services• Mentored and trained new staffs about procedures and guidelines in our organization• Helped onboard new clients and provide customer service to assigned customer accounts• Integrated linguistic considerations to address patient health literacy• Encompassed professional translation (Thai to English)• Aided patients with medical forms and composition/writing/editing of official office formsAccomplishmentsI was able to help patients with limited English proficiency (such as Thai-American patients). They havesignificant language and cultural barriers when trying to communicate with the providers and staff in the office.Often times, family members are unable to directly translate for the patients. Therefore, my main role is leading patients with understanding medical concerns.Skills UsedOral communication skills, Counseling Skills, Customer service skills, Problem-solving skills, Language skills

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  Eastern International University (EIU)

  • Binh Duong, Vietnam

  • Teacher Practicum in English Language Center

    • May 2013 - May 2013
    • Binh Duong, Vietnam

    • Observed three EFL classes in different levels and content areas• Received training in lesson planning and teaching methods• Taught the EFL class in Elementary level

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  Surapon Foods Public Company Limited

  • Bangkok, Thailand

  • Business Development Internship

    • Aug 2009 - Dec 2009
    • Bangkok, Thailand

    •Conducted and evaluated previous works on social medias, news, magazines, and so on•Created and Organized the new portfolio of the previous works for general manager•Managed research survey to assess the quality of customer service•Administered customer satisfaction surveys to domestic and international customers•Analyzed the survey results and distributed a formal presentation to the General Manager•Planned a promotional event to introduce new international products•Prepared a production-training course for new employees