Experience

• 

  Yamaha Motor France

  • Toronto, Ontario, Canada

  • Retail Finance Funding Team Lead - Yamaha Financial Services - July 2016 - Present

    • Jul 2016 - Present
    • Toronto, Ontario, Canada

• 

  Sym-Tech Dealer Services

  • Canada
  • Motor Vehicle Manufacturing
  • 100 - 200 Employee

  • Bilingual Automotive Dealer Support Coordinator

    • Mar 2015 - Jul 2016

    email: [email protected]

  • Bilingual Automotive Dealer Support Coordinator

    • Mar 2015 - Apr 2016

     Communicate with dealerships, business managers, auto-body shops, tire repair facilities and customers via phone and email to resolve issues in a timely manner. Coordinate service requests between business managers and territorial sales representatives. Maintain cordial relationships with internal and external stakeholders to guarantee satisfaction while following company policies and maintaining high standards. Work closely with IT and other departments on programming and website changes in English and French. Continuously involved in UAT testing.  Dealer performance analysis and reporting. Set up new users and provide support on KPI Reporting, DMS and CRM. Create and manage and implement improvement plans, recommendations and solutions.  Communicate all system changes to dealerships. Distribution of reports to various stakeholders. Process requests for product orders from dealers and auto-body shops. Track supply concerns and keep dealers informed on the status. Upgrade policies and processing refunds for cancelled policies. Document accurately all inquiries and processing actions on CRM. Translate policy/legal documents, dealer presentation manuals, dealer training materials, websites, website updates (coding), newsletters, brochures, forms, contracts, technical instructions. Assist in the training of Business Managers from Quebec.

• 

  Toyota Financial Services

  • Markham

  • Bilingual Dealer Support Associate

    • Mar 2013 - Mar 2015
    • Markham

     Review contracts to determine accuracy and completeness. Ensure compliance with current interest rates and discounts. Enter VOID cheque details from contracts into worksheets. Balance worksheets and booking the contracts to ensure timely funding. Communicate promptly and effectively with business managers in dealerships, brokers and agents to fix discrepancies on contracts.  Regular follow-up with dealers on unanswered inquiries on contracts. Log all correspondence and process actions accurately on CRM.  Maintain successful cordial relationships with dealers and coordinate with other departments to resolve issues as required maintaining high levels of satisfaction.  All French communications verbal and written in loan administration. Participate in meetings to continuously improve processes (Kaizen projects). Develop a French communications instructions glossary for contracts coordinators. Commitment to always meet or exceed monthly company targets in booking, resulting in three best ever months in 2014. Training newer associates.

• 

  Nielsen Market Research

  • Markham, ON

  • Bilingual Marketing Specialist

    • Jan 2006 - Mar 2013
    • Markham, ON

     Review and edit English and French manuals, newsletters, catalogues, marketing materials, website and legal/policy documents, ensuring quality assurance. Coordinate market research projects. Event planning - Bilingual Consumer Research Interviews Administrating the contracts of and setting up new project vendors. Preparation of invoices for accounts payable. Generate monthly, quarterly and annual finance reports relating to different vendors. Management of rewards program with third party suppliers - from gifts selections, preparation of bilingual catalogue and website proof-reading, testing and implementation. Work closely with communications and IT or website updates in English and French. Maintenance of inventory for rewards program keeping track of back orders. Update panel members on status of orders/back-orders and shipments. Handle returns and replacements of unsatisfactory/damaged gifts. Follow-up with panel members to confirm receipt of gifts and sweepstakes rewards. Carry out Grand Prize Sweepstakes winner interview to be printed on newsletters. Systems testing. Documentation of bilingual Standard Operations Procedures. Training.