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Suhaila Al Shamisi profile image

Suhaila Al Shamisi

Quality Assurance Specialist Coordinator at Tafaseel BPO
Intro Book
Seasoned quality professional with 10+ years of experience in leading quality management teams and delivering strategic initiatives.
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Location
Al Ain, Abu Dhabi Emirate, United Arab Emirates, AE
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Bio

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Suhaila Al Shamisi is a seasoned quality professional with 10+ years of experience in leading quality management teams and delivering strategic initiatives. She holds a Master's degree in Artificial Intelligence from Abu Dhabi School of Management (ADSM) and a BA in English Literature from United Arab Emirates University. Proficient in environmental scanning, SWOT analysis, and market assessments, Suhaila is skilled in setting SMART objectives, developing strategic initiatives, and formulating action plans for achieving goals. She currently serves as Quality Assurance Specialist Coordinator at Tafaseel BPO and Quality Manager at Teleperformance, both in the United Arab Emirates.

Experience

  • Tafaseel BPO
    • Quality Assurance Specialist Coordinator
      • May 2024 - Present

  • Teleperformance
    • United Arab Emirates
    • Quality Manager
      • Nov 2013 - Present
      • United Arab Emirates

Education

  • 2023 - 2025
    Abu Dhabi School of Management (ADSM)
    Master's degree, Artificial Intelligence
  • 2023 - 2023
    Oxford training center
    Certificate, Certified kpip professional practioner programme
  • 2023 - 2023
    Oxford Training Center
    certificate, Strategic Planning Skills and Performance Indicators Diploma
  • 2007 - 2012
    United Arab Emirates University
    Bachelor of Arts - BA, English Language and Literature, General

Suggested Services

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Industry Focus. “Outsourcing and Offshoring Consulting”

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