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Sugar Chan

Senior IT Business Analyst (Technology Delivery) at New World Development Company Limited
Intro Book
Sugar Chan is a seasoned IT professional with expertise in project management, digital product ownership, and business analysis, holding a Master's degree in Multimedia Information Technology from City University of Hong Kong.
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Location
United Kingdom, GB
Languages
  • Cantonese Native or bilingual proficiency
  • English Professional working proficiency
  • Mandarin Professional working proficiency
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Bio

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Sugar Chan is a seasoned IT professional with expertise in project management, digital product ownership, and business analysis. With a Master's degree in Multimedia Information Technology from City University of Hong Kong, Sugar has honed her skills in UX design, system rollout, and stakeholder management. Proficient in multiple languages, including Cantonese, English, and Mandarin, Sugar brings a unique cultural perspective to her work. Her certifications, including the Google UX Design Professional Certificate and Certified Scrum Product Owner, demonstrate her commitment to staying at the forefront of industry trends.

Credentials

  • Google UX Design Professional Certificate
    Coursera
    Oct, 2021
    - May, 2026
  • Certified XPERT Pole Fitness Level 1 & 2 Instructor
    XPERT Pole and Aerial Fitness
    Jul, 2021
    - May, 2026
  • Certified Scrum Product Owner® (CSPO®)
    Scrum Alliance
    Feb, 2021
    - May, 2026
  • Certified ScrumMaster® (CSM®)
    Scrum Alliance
    Dec, 2019
    - May, 2026
  • Design Thinking for Innovation
    Coursera
    Oct, 2018
    - May, 2026
  • AdWords Video Certification
    Google Partner Group
    Sep, 2018
    - May, 2026
  • Google Analytics Individual Qualification
    Google Partner Group
    Sep, 2018
    - May, 2026
  • AdWords Display Certification
    Google Partner Group
    Sep, 2017
    - May, 2026
  • AdWords Mobile Certification
    Google Partner Group
    Sep, 2017
    - May, 2026
  • AdWords Search Certification
    Google Partner Group
    Sep, 2017
    - May, 2026

Experience

  • New World Development Company Limited
    • Hong Kong
    • Real Estate
    • 700 & Above Employee
    • Senior IT Business Analyst (Technology Delivery)
      • Nov 2021 - May 2022

    • IT Business Analyst (Technology Delivery)
      • Mar 2021 - Oct 2021

      - Digital Product Owner of CRM System Migration - Point Engine- Shipped multiple products including Decentralised Supply Chain Finance Platform, CRM Migration - Rebate System, and Group Loyalty Program (KDP)- Led and coordinated the scrum team with scrum activities

  • Ping An OneConnect Bank (Hong Kong) Limited
    • Hong Kong SAR
    • Manager, Information Technology - Project Management
      • Nov 2020 - Feb 2021
      • Hong Kong SAR

      - Led the retail loan project management and tracked all project deliveries- Facilitated various risks and independent assessments

  • WeLab Bank
    • Hong Kong SAR
    • Assistant Project Manager
      • Nov 2018 - Nov 2020
      • Hong Kong SAR

      - Owned the WeLab featured deposit product - GoSave- Managed end-to-end digital banking services and daily operations of onboarding, deposit, IDV, KYC, AML, Payment (FPS, Master Card), Core Bank (Temenos T24) - Identified data-driven system design improvement insight to improvised user experience

  • Neo Derm Group Limited
    • Hong Kong
    • Senior Project Executive, IT & Digital
      • Nov 2017 - Nov 2018
      • Hong Kong

      - Responsible for project management to develop websites, mobile apps and solutions - Gathered & analysed requirements to meet users' needs- Prepared project documentation and provided UI/UX recommendations & consultation- Prepared the wireframe, prototyping and UX flow based on users' requirement

  • Green Tomato Limited
    • Hong Kong
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Project Executive
      • Apr 2016 - Nov 2017

    • Project Executive
      • May 2014 - Mar 2016

      - Monitored the progress of project deliveries- Analysed requirements to meet client's needs in a responsive manner and prepared project documents- Supported system rollout, deployment and daily SLA support- Shipped multiple products, including Hong Kong Airlines Corporate Responsive Website, UA Finance Universal Hybrid App and Mobile Site, Hong Kong Disneyland Internal Native iPad Apps, AXA HK Corporate Responsive Website, PwC beam Universal App, Kiehls, CITIC, AllianzHK etc.

  • Mapwithyou Limited
    • Hong Kong SAR
    • Programmer
      • Apr 2013 - Jul 2013
      • Hong Kong SAR

      - Revamped online internal ERP system for sales, purchasing, & stock management etc.- Worked collaboratively with teammates during the phases of requirement, design and development to ensure a good quality of deliverables and services

Education

  • 2013 - 2014
    City University of Hong Kong
    Master's Degree, MSc Multimedia Information Technology
  • 2009 - 2013
    Chu Hai College of Higher Education
    Bachelor's Degree, Bachelor of Business Administration (Hons) in Business Information Systems

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Industry Focus. “Real Estate”

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