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Sue Smith, a seasoned aviation executive, has spent over two decades shaping the industry with her expertise in crisis management, air traffic control, and airline operations. As one of the founders of Vueling Airlines, she spearheaded the creation of departments focused on operations control, crewing, and quality control, and served as Acting Operations Controller (AOC). Her extensive experience includes roles at Cougar Leasing, Air Foyle, Harsant Air Services, and TUI España, where she demonstrated exceptional leadership and problem-solving skills. With a strong foundation in management and business strategy, Smith brings a unique perspective to the table, leveraging her skills in interpersonal communication, stress management, and Microsoft proficiency to drive success in the aviation sector.

Experience

  • Vueling Airlines
    • Barcelona y alrededores, España
    • Co Founder
      • Feb 2003 - Oct 2011
      • Barcelona y alrededores, España

      As one of four founders of Vueling, I started the project working with Easy Jet/ Jet Blue/ Southwest to gain an understanding of the lowcost ethos. Compiling all ideas I set up the following departments - • Operations Control Centre • Crewing & forward planning • PR Marketing - Internal communications• Planning / Slot management • Customer Service Centre • Quality control Centre After which time I was responsible and accountable for the above sectors as well as acting as AOC postholder.

  • Cougar Leasing
    • London, United Kingdom
    • Operations / Sales Director
      • Apr 2001 - Jan 2003
      • London, United Kingdom

      Leasing with tour operators for the leasing of three aircraft. I also managed the integrated operations center. Key responsibilities - • UK CAA Postholder• Obtaining/managing slots • Safety Department • Maintaining budgets of $1,500,000

  • Air Foyle
    • Luton, United Kingdom
    • Operations / Crewing Manager
      • Jul 1991 - Mar 2001
      • Luton, United Kingdom

      Direct report to the Managing Director, I was responsible for the efficient running of the flight operations department. My main role was to implement operational and crewing procedures for start up airlines, which included Easyjet/Virgin Express/Air World/TNT Airways.Key Responsibilities include – • UK CAA Postholder• Account Manager • Airport Slot Co-ordinator worldwide Previous positions at Air Foyle include Operations Supervisor, Crewing Supervisor, Operations Controller and Crewing Controller.

    • Airport Manager
      • Apr 1982 - Apr 1991
      • Ibiza

      Supervisory ground handling agent for many European airlines.Key Responsibilities included – • Arranging staff coverage for a 24 hour operation• Liaison with customers and airport management • Reporting all issues to airlines

    • Airport Co-ordinator
      • Mar 1980 - Mar 1982
      • Ibiza

      Supervising the resort representatives in airport procedures and arranging passenger transfers to and from the resorts.Assisting the clients while on holiday with Thomson, arranging resort transfers and excursions. Dealing with consulate and medical enquiries.

Education

  • Cranfield School of Management

Suggested Services

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Industry Focus. “Airlines and Aviation”

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