Experience

• 

  Sterilite Corporation

  • Townsend, MA

  • Consumer Support Representative

    • Aug 1988 - Present
    • Townsend, MA

    Receptionist and secretary. Team leader in Customer Service department communicating with consumers, end users, by phone and emails received through the website and social media. Sales referrals. Process part and sample orders. UPS and USPS processing of shipments and follow up on billing from UPS communicating with all locations to help avoid billing charges. Training others on team, data entry, reception, order processing, procedures and processes. Work with IS (IT) and Communications dept. recording 6 nationwide site's company voicemail greetings and directions for shipping. Assistance with reporting and troubleshooting phone and email issues. Support regularly: Finance, Planning and Forecasting, HR, Logistics, Wal-Mart team, Credit, Marketing, Engineering, Shipping and Traffic Departments.

• 

  Journal Express Newsletter

  • Leominster, MA

  • Sales

    • Jun 1988 - Aug 1988
    • Leominster, MA

    Telemarketing of local newspaper. Editing and advertising consulting for this local news journal.

• 

  Becker Land Surveying

  • Assistant

    • Apr 1980 - Jun 1988

    Opened the office daily, checked messages, returned calls, and set up appointments. Find and mark maps for new jobs, coordinate new work with current larger jobs to most efficiently use our time. Organize maps by township and county, obtain other necessary plans at County Courthouse by researching owners and addresses to request plans for each location. Coordinate schedule based on weather and time. Shopped for supplies and/or ordered what was needed. Reviewed engineers figures for accuracy prior to setting up a survey. Watched and tracked weather to help determine which jobs should be done first or last, and within certain timelines. Switched off regularly with engineer to help avoid frostbite and heat exhaustion. Did most of the driving. Worked in all conditions year round.