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Sue Kotwitz

Customer Care Export Team at Kerry
Intro Book
Seasoned sales professional with 30+ years of experience in sales, customer satisfaction, and account management.
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Location
Janesville, Wisconsin, United States, US
Skills
  • Sales
  • Trade Shows
  • Customer Satisfaction
  • Sales Operations
  • Time Management
  • Show all
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Bio

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Sue Kotwitz is a seasoned sales professional with 30+ years of experience in sales, customer satisfaction, and account management. She has a strong background in trade shows, customer service, and sales operations. Sue has worked for various companies, including Kerry, Norwood Promotional Products, and Miniature Precision Components.

Experience

  • Kerry
    • Ireland
    • Food and Beverage Services
    • 700 & Above Employee
    • Customer Care Export Team
      • Apr 2014 - Present

      Provide support to international customers, liasing with plant personnel, sales managers and export specialists. My goal is to create an environment where customers know they are valued by Kerry!

    • Customer Care
      • Apr 2014 - Present

      Provide information, process, enter and follow up on customer purchase orders, and make sure customer concerns are forwarded to departments best suited to addressing them.

  • Norwood Promotional Products
    • Account Executive
      • Aug 1988 - Feb 2011

  • Norwood BIC Graphic North America
    • Account Executive
      • Aug 1988 - Feb 2011

      Supported account manager by providing quotes, project idea generators, and negotiated resolution to problem situations.

    • Customer Service
      • Jan 1994 - Jan 2004

      Answered customer calls pertaining to order status, pricing, and product availability. Contacted customers to request information necessary to process orders, advise of shipment delays and stock outages. Placed sample and catalog orders, changed orders, and cancelled orders. Worked with the Art and Production Departments to facilitate smooth order processing. Negotiated solutions to problem situations, with the goal of best customer satisfaction.Earned Distributors Choice award for company, 1994-2004Awarded SAAGNY Runner up for Customer Service of the year

    • Factory Worker
      • Jan 1988 - Jan 1994

      Assembled small toolsOperated laserAssembled pencils

  • BIC GRAPHIC NORTH AMERICA
    • Account Executive
      • Aug 1988 - Feb 2011

      2011Developed and maintained strong business relationships with key customers, with the goal of building trust and increasing sales. Provided product suggestions for projects and programs, and approved pricing based on customer sales, product costs, and profit margins. Collaborated with field account manager to provide collateral, samples, and customer sales-activity information needed for successful sales calls. Promoted Norwood products and further enhanced relationships through attendance at tradeshows. Worked to facilitate resolutions for customers relative to their orders.Participated on team to develop best practices for creating product suggestion documentsSelected "Customer Service Person of Month," March 2008Contributed Employee Spotlight Articles to monthly newsletter

  • Miniature Precision Components
    • Bending Machine Operator
      • Jan 1984 - Jan 1988

  • SSI Technologies
    • Assembler
      • Jan 1983 - Jan 1984

  • PARKER PEN COMPANY
    • Nib Adjuster, Inspector
      • Jan 1976 - Jan 1983

Education

  • University of Wisconsin-Whitewater
    Bachelor of Arts, Social Welfare
  • JOSEPH A. CRAIG SENIOR HIGH SCHOOL
    Diploma
  • University of Wisconsin-Whitewater
    BA, Social Welfare
  • BLACKHAWK TECHNICAL COLLEGE

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Sales and Marketing”

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