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Sue Katzfey profile image

Sue Katzfey

Accounting Assistant at Alpine Plumbing Inc
Intro Book
Results-driven call center manager with 20+ years of experience driving productivity and improving customer satisfaction.
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Location
Waukesha, Wisconsin, United States, US
Skills
  • Management
  • Customer Service
  • Customer Support
  • Call Center Development
  • Call Center Administration
  • Show all
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Bio

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Sue Katzfey is a seasoned management professional with 20+ years of experience in customer service, call center management, and team leadership. She has a proven track record of driving productivity, improving customer satisfaction, and implementing risk management initiatives. Sue holds a Bachelor of Business Administration degree from St. Norbert College.

Experience

  • Alpine Plumbing Inc
    • Brookfield, Wisconsin, United States
    • Accounting Assistant
      • Jun 2021 - Present
      • Brookfield, Wisconsin, United States
  • Tax Airfreight, Inc.
    • United States
    • Transportation/Trucking/Railroad
    • 100 - 200 Employee
    • Loss Control Manager
      • Feb 2016 - May 2020

      Managed full-cycle workers' compensation and fleet vehicle claims administration. Oversaw accidents and injuries for drivers and dock workers. Implemented and managed initiatives to minimize risk and prevent loss.

    • Operational Excellence Manager
      • Oct 2013 - Feb 2016

      Oversaw the implementation, coordination, and monitoring of new and on-going projects. Accountable for managing multiple operationally focused projects in support of company goals and initiatives.

    • Corporate Customer Care Manager
      • Jul 2003 - Oct 2013

      Responsible for all Customer Care functions, processes, and controls. Oversee development and administration of departmental procedures/processes, performance standards, and training of staff. Provide direction and guidance to Customer Care staff in all terminal locations.

  • JCPenney
    • Milwaukee, WI
    • Catalog Call Center Manager
      • Jun 1981 - Apr 2002
      • Milwaukee, WI

      Progressive responsibilities throughout career. Began as 3rd shift Order Process Supervisor, ending with position of Catalog Customer Service Manager. Became responsible for the overall Call Center composed of 9 Managers, 5 Administrative Staff, and 300-600 part-time Customer Service Representati...

Education

  • St. Norbert College

Suggested Services

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Industry Focus. “Management Consulting”

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