Experience

• 

  SSAB

  • Sweden
  • Primary Metal Manufacturing
  • 700 & Above Employee

  • Inside Sales Manager

    • Aug 2022 - Present

  • Inside Sales Representative

    • Nov 2019 - Present

• 

  Hapag-Lloyd AG

  • Houston, Texas Area

  • Port Operations

    • Mar 2014 - Sep 2019
    • Houston, Texas Area

    - Manage vessel, port and cargo operations; monitor the status of cargo being received into the terminal.- Trace shipments and provide forecasts to terminal and vessel planners per shipment for loading coordination.- Prepare manifests and coordinate cargo surveys.- Reconcile cargo booked for vessels basis cut off dates to avoid imbalances at the terminal.- Validate invoices for storage, reefer monitoring and various terminal costs.- Solve terminal booking problems, update systems, an reconcile and customer and trucker logistics issues.

• 

  The Kraft Heinz Company

  • Greater Pittsburgh Area

  • Export Customer Service Administrator

    • Oct 2012 - Dec 2013
    • Greater Pittsburgh Area

    - Processed orders into eBPCS order processing system to meet customer delivery requirements.- Coordinated with Warehousing and Transportation Departments to optimize logistics and supply chain efficiencies while assuring on-time truckload and container vessel deliveries.- Completed special projects and created SOP’s to contribute to team cost-savings initiatives, along with process improvements.

• 

  Cargill

  • United States
  • Food and Beverage Manufacturing
  • 700 & Above Employee

  • Trade Execution Forwarder/Operations Specialist

    • Oct 2010 - Jul 2012

    Monitored all transportation operation including quality controls to ensure transportation met contract obligations and customs complicate regulations. Prepared and reviewed export documentation. - Developed and implemented new processes and procedures to maintain and enhance profit margins.- Handled various means of transportation, vessel, rail and truckload shipments.

  • Executive Administrative Assistant

    • May 2006 - Oct 2010

    - Delivered administrative support to 35 employees; supported staff projects and initiatives, established and maintained business processes, updated inventory, prepared business communications and managed import/export customs compliance trades.- Organized and coordinated meetings, events and logistics for up to 80 local and remote attendees.

• 

  Apria Healthcare

  • Greater Minneapolis-St. Paul Area

  • Quality Assurance Team Lead

    • Feb 2004 - May 2006
    • Greater Minneapolis-St. Paul Area

    - Supervised a staff of 15 Post-Suspended billers for locations in Western United States for Medicare billing.- Raised customer service quality scores by 15% by hosting 30+ day long in-house training and job shadowing program sessions for all billing specialists.- Developed and implemented policies and procedures; maintained Medicare reimbursement updates to maximize reimbursement opportunities.

• 

  Land of Lakes Choirboys

  • Greater Minneapolis-St. Paul Area

  • Site Manager

    • Jan 1996 - Feb 2004
    • Greater Minneapolis-St. Paul Area

    - Supervised and trained a staff of 7 employees.- Developed new compliance procedure manuals; responsible for increasing fund raising levels.

• 

  Kmart

  • International Falls, Minnesota

  • Operations Manager

    • Jun 1981 - Aug 1987
    • International Falls, Minnesota

    - Managed daily responsibilities of 70 plus employees; spearheaded marketing development; grew sales volume annually; formulated and implemented best practices and new procedures.