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Sue Armentrout is a seasoned healthcare professional with extensive experience in clinical informatics, nursing informatics, and leadership roles. She holds a Doctor of Nursing Practice degree and various certifications in nursing informatics and neonatal care. With over 25 years of experience, she has successfully implemented electronic health records, developed clinical decision support systems, and led teams in improving patient outcomes. She has worked in various healthcare settings, including hospitals, clinics, and health systems, and has a strong background in evidence-based practice, quality improvement, and patient safety. Sue is a certified professional in healthcare and information systems management (CPHIMS) and has received numerous awards for her contributions to healthcare innovation and leadership.

Credentials

  • Physician Builder Certification - Epic 2017
    Epic
    May, 2013
    - Jun, 2026
  • Informatics Nursing - RN-BC
    American Nurses Credentialing Center
    Nov, 2017
    - Jun, 2026
  • Neontal Nurse Practitioner (NNP-BC)
    The National Certification Corporation
    Jun, 1993
    - Jun, 2026
  • Certified Professional in Healthcare and Information Systems Management (CPHIMS)
    HIMSS
    Jun, 2014
    - Jun, 2026
  • Neonatal Resuscitation Program (NRP) Provider
    American Academy of Pediatrics
    Jul, 2014
    - Jun, 2026

Experience

    • Chief Clinical Informatics Officer
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Chief Clinical Informatics Officer
      • May 2023 - Present

    • Vice President Nursing Informatics, Clinical Technology and Evidence Based Practice
      • Nov 2018 - Aug 2023

  • Bon Secours Health System
    • Richmond, Virginia Area
    • Chief Nursing Informatics Officer
      • Aug 2018 - Aug 2023
      • Richmond, Virginia Area
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Director of Clinical Informatics
      • Jun 2016 - Aug 2018

    • Senior Manager Clinical Informatics
      • Aug 2015 - Jun 2016

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Clinical Informatics Analyst
      • Aug 2011 - Jun 2015

      Electronic Health Record ● EpicCare Ambulatory, successful implementation across 100 clinics and 500 providers. Worked with Provider subject matter experts in the development of SmartSets, SmartText, Preference List, etc. Developed and managed Clinical Application specialist to provide go-live and ongoing provider and clinical staff support. Participated in go-live support, at the elbow and in the command center ● Post go-live, optimization efforts around improving functionality and workflow.Epic Inpatient ● Developed and manage the Clinical Informatics Team working with Providers in the development of Provider Clinical Content including Order Sets, Preference List, & Documentation Templates ● Partnered with Zynxhealth in the standardization of over 250 order sets incorporating best practices and evidence links ● Co-Lead Standardized Order Set Initiative and initiatives to develop standardized single system approach to order set governance including review & approval process. Clinical Decision Support ● Diabetes Education & Management Initiative ● Established both Clinical and Technical Workgroups to develop health system recommendations for preventative and population health that are then translated within the EHR design & workflow.Patient Education ● Member Patient Education Steering Committee ● Assisted in the discovery, planning and implementation of single patient education vendor across the system while managing change, customer expectations and sun setting existing disparate processes. Population Health Management, Accountable Care and Meaningful Use ● Meaningful Use Steering Committee ● Interpret MU requirements into functionality and workflow to meet requirements, 100% of eligible providers continue to meet requirements ● Interpret ACO requirements and develop changes in EHR functionality and workflow to meet requirements ● Analyze and interpret reporting to determine opportunities for improvement.

    • Neonatal Nurse Practitioner
      • Aug 2002 - Oct 2014

      Clinical Practice ● Manage the care of critically ill preterm and term neonates in the delivery room and throughout admission to the Neonatal Intensive Care Unit ● Participate as a member of a highly effective collaborative team in the development and management of the Neonatology Practice, one of the first NNPs in Idaho. Clinical Informatics ● Managed the implementation of discipline specific electronic health record, Crib Notes, from project pathway (ROI), contracting, validation, configuration, training Go-Live support. Worked with vendor to provide product feedback resulting in the development of product enhancements.Evidenced-Based Practice ● Developed and Chaired the NICU Evidence-Based Practice Council ● Lead EBP initiative to standardize and introduce the advancement of enteral feeds resulting in decreased number of days on parenteral Hyperalimentation, improved growth and reduction in hospital days.Quality and Safety ● Employed process improvement and Lean methodology to impact patient outcomes. Developed and implemented new practice of providing early parenteral Hyperalimentation solution to neonates within the first 2 hours of life resulting in earlier glucose stabilization, improvement in overall nutritional outcomes and reduced length of stay ● Presented process and outcomes to an International audience as guest speaker for the Vermont Oxford Network.

    • Adjunct Faculty
      • Jun 2010 - Dec 2012
      • Salt Lake City, Utah

      Introduction to Information Technology and Information SystemsDoctor of Nursing Practice Program

    • Neonatal Nurse Practitioner
      • Oct 1994 - Aug 2002
      • Newark, DE

      Provided coverage for Christiana Care Health System – Newark, DE ● AI DuPont Hospital for Children, Wilmington, DE ● St. Francis Hospital, Newark, DE ● Bayhealth Hospital, Dover, DE ● Memorial Hospital, Salem, NJ ● Chester County Hospital, West Grove, PA ● Union Hospital, Elkton, MDClinical ● Man...

  • US Air Force Reserve
    • Andrews AFB, Washington, D.C.
    • Flight Nurse
      • Jun 1982 - May 1996
      • Andrews AFB, Washington, D.C.
  • Johns Hopkins Hospital
    • Baltimore, Maryland Area
    • Senior Clinical Nurse
      • Aug 1984 - Sep 1994
      • Baltimore, Maryland Area

      ● Clinical Nurse ● Senior Clinical Nurse ● Resource Nurse ● Charge Nurse ● ECMO Specialist ● Family Care coordinator ● Neonatal Transport Nurse (Maryland Regional Neonatal Transport Program) ● Clinic Coordinator -- NICU Developmental Follow-up Clinic (Kennedy Krieger Institute)

Education

  • 2007 - 2009
    University of Utah
  • 2007 - 2009
    University of Utah
  • 1992 - 1994
    University of Pennsylvania
  • 1980 - 1983
    Towson University

Suggested Services

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Industry Focus. “Healthcare and Information Systems Management”

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