Experience

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  GTB INNOVATIVE SOLUTIONS, INC.

  • Customer Service

    • Mar 2017 - Present

• 

  Sound Seal, Inc.

  • Agawam, MA

  • Marketing Coordinator

    • Feb 2006 - Sep 2015
    • Agawam, MA

    Worked with four company divisions, printing, assembling, packaging and shipping all samples and literature. Assisted clients, distributors and reps. by phone and in person. Issued and monitored purchase orders using company database. Monitored all marketing material inventory and ordered as needed. Worked closely with the Director of Marketing and Marketing Manager to assist with any projects at hand. Met with printers to discuss literature orders and changes needed. Proofread all printed marketing literature, as well as Web Properties.

• 

  Charista Construction, Inc.

  • East Longmeadow, MA

  • Customer Service, One Person Office

    • Mar 1997 - May 2006
    • East Longmeadow, MA

    Composed and prepared all proposals, contracts, letters and invoices. Provided prompt and courteous service by phone and in person. Worked closely with estimators to provide outstanding customer satisfaction. Responsible for tracking and ordering all office supplies. Delivered biweekly company bank deposits.

• 

  Chase, Clarke, Stewart & Fontana Insurance

  • Springfield, MA

  • Commercial Insurance Customer Service Rep.

    • Jun 1973 - Jan 1983
    • Springfield, MA

    Calculated premiums, generated policies and invoices, along with handling payments. Worked closely with customers to implement coverage as needed. Directly assisted Insurance Agents and Claims Adjusters. Promoted to fully trained Commercial Insurance Customer Service Representative. Promoted to Bookkeeper Assistant to aid with Accounts Receivable. Provided excellent customer assistance by phone and in person.