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Subin Pappan is a seasoned operations professional with 13+ years of experience in managing teams, leading recruitment, and providing customer service. He holds a Master's degree in Business Management and a Bachelor's degree in Business/Commerce. Subin has worked in various industries, including healthcare, finance, and technology, and has expertise in areas such as recruitment, talent management, and customer retention.

Experience

    • India
    • Staffing and Recruiting
    • 700 & Above Employee
    • Senior Manager Operations
      • Jan 2023 - Present

    • Operations Manager
      • Dec 2018 - Dec 2022

  • Meritplus
    • Ahmedabad Area, India
    • Manager of Operations
      • May 2014 - Oct 2018
      • Ahmedabad Area, India

      Started as a Senior Recruitment Consultant at PCS Ahmedabad for Pertemps Medical UK in May 2014 and then got shifted to Meritplus Bpo services Ahmedabad for the same client and worked all the way to become one of the Directors at Meritplus Bpo services. Although mainly looked after the Operations for Pertemps Medical from India.

  • Thornbury Nursing and The Guild
    • London, United Kingdom
    • Senior Recruitment Consultant
      • Jan 2013 - Mar 2014
      • London, United Kingdom

      Was among the pilot batch of Thornbury Nursing Services when they started their operations again in London United kingdom. Thornbury Nursing services being a non contracted agency in UK, it is the most expensive temporary nursing agency. My role was 360 degree recruitment consultant’s role, majorly client oriented in niche specaility Nurses.

  • Capital care services Ltd UK
    • London, United Kingdom
    • Recruitment Consultant
      • Jan 2012 - Jan 2013
      • London, United Kingdom

      Successfully started and managed a team of 3 by building and strengthening a Client & Candidate base for the Medicine speciality desk for both Temporary and permanent requirements. Duties: Approached National Health Services and private Hospitals for getting temporary and permanent vacancies, liaised and negotiated with procurement managers and the staffing managers in order to secure a contract on suitable charge rates to supply Dr’s for temporary and permanent positions. Was involved with marketing team to device marketing literature & the resourcing team to generate new candidates in the system. Actively participated and organised recruitment drives at NHS events in UK. Did telephonic & face to face interviews with the Doctors. Coordinated with the compliance officers in regards to the documents required to be chased from the Doctors in order to make them compliant and participated in regular compliance audits from NHS. Dealt with payment queries of Dr’s. Keeping a regular contact with the clients to understand what exactly are their needs and at what level and medical skills they are short of Doctors to fill the gaps Also managed an account with St Bernard’s Hospital Gibraltar Spain and supplied Doctors for long and short term vacancies.

    • Part time Employment while studying
      • Jan 2010 - Oct 2011
      • Preston, United Kingdom

      • Customer retention Officer at Homeserve (Temp) (10/12/2010 to 30/08/2011) – Worked as a customer retention Officer dealing with customer complaints and to retain the customers.• Part time Promoter for Lebara telecommunication (05/05/2010 to 06/11/2011) – To promote lebara International calling cards and actively participated at promotional events organised by the company.

    • Recuitment Consutant
      • Aug 2007 - Nov 2009
      • India

      (HCL Group Dr’s Division) in QX Ltd. (India).• Worked on desperate shifts to be filled on client manager’s request, later was given a bank of 50 Dr’s to look after their part time work & full time work requirements.• Resourcing, taking care of the documentation and finally placing Doctors for part-time & full time opportunities in United Kingdom NHS Hospital.• Took care of their monthly payment queries.

  • Etech Global Services
    • Gandhingagar, Gujarat
    • Mentor
      • Jul 2004 - Apr 2007
      • Gandhingagar, Gujarat

      • Giving on floor product & sales training to newly hired trainees and supervising the boot camps on the floor to develop and improve the newly hired sales advisors for Voice projects & Web projects.• Taking supervisory calls and preparing daily sales activity reports of the individuals and their team separately.• Mentored an online chat sales team for AT&T, Verizon & Bellsouth• Actively participated with the HR team at Recruitment drives.

Education

  • 2010 - 2011
    University of Central Lancashire
    Masters of Science in Business management, Business Administration and Management, General
  • 2001 - 2004
    Gujarat University
    Bachelor's degree, Business/Commerce, General

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Industry Focus. “Staffing and Recruiting”

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