Experience

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  PMI Melbourne Chapter

  • Melbourne, Australia

  • Board Member and Volunteer

    • Feb 2014 - Jan 2020
    • Melbourne, Australia

    Elected to Chapter Board of Directors and served as Chapter Secretary: April 2018 to May 2019Achievements -• member of the Organising Committee which successfully staged the 2018 and 2014 PMI Australia National Conferences in Melbourne

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  Verisign

  • Reston VA, USA; and then Melbourne, Australia

  • Senior Programme Manager, Verisign Labs

    • Dec 2009 - Dec 2013
    • Reston VA, USA; and then Melbourne, Australia

    Senior Programme Manager within the Verisign Labs group. Responsible for management of innovation and R&D initiatives via the newly established Verisign Labs PMO.Achievements -• Successfully established the Labs PMO to manage a portfolio of technology innovation initiatives• Facilitated the utilisation of Labs-developed intellectual property to enable the successful on-time launch of new services, including Verisign’s ‘Managed DNS’ service• Increased employee participation in innovation, resulting in a larger proportion of the employee base contributing to product innovations and being named inventors on company patents• Improved competitive positioning and market leadership by trebling the size of the global patent portfolio, covering DNS services, Big Data analysis techniques, plus cloud-based DDOS Protection and Malware detection technologies

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  Clearwire (previously Xohm), then Intel

  • Reston, VA, USA and Portland, OR, USA

  • Senior Project Manager - 4G wireless broadband internet service launch

    • Aug 2007 - Dec 2008
    • Reston, VA, USA and Portland, OR, USA

    Senior Project Manager within the 4G Wireless service launch PMO. Managed local and off-shore delivery teams plus a number of 3rd party vendors. Achievements -• Enabled the on-time launch of the US-wide 4G service -o Implemented a range of applications via the customer registration portal in time for day 1 (Google mail and calendar, McAfee security services, location based services, and cloud based content storage, device ordering and fulfillment)o Launched the revenue settlement system between the service provider and the device providerso Managed the user experience (UX) testing on the network to ensure smooth registration and operation of the devices on the new 4G network (via the OMA-DM)

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  SpinVox

  • Greater Atlanta Area, USA

  • Engagement Manager

    • Mar 2007 - Aug 2007
    • Greater Atlanta Area, USA

    Engagement Manager managing the on-site delivery of voice-to-text service at customers in the US and Canada.Achievements -• Completed the integration project and launch at two of the first North American customers

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  Sprint Nextel

  • Reston, VA, USA

  • Senior Project Manager, Data Warehouse Programme

    • Apr 2003 - Mar 2007
    • Reston, VA, USA

    Senior Project Manager for the Enterprise Data Warehouse Programme within the IT organisation. Managed teams of developers up to 12 people, plus off-shore resources. Achievements -• Enabled the integration of the Nextel and Sprint data warehouses, so that key reporting apps and services were available from day 1 of the merger• Successfully met the increasing business demand for company performance reporting by increasing the utilisation of the data warehouse whilst also implementing and maintaining ‘SOX’ compliance –o Increased the active user base by 50% to 3,500 userso Improved the user experience and performance of existing reporting appso Delivered more than 20 reporting apps (using Oracle, SAP Business Objects), including a financial reporting suite utilising data from the Peoplesoft ERP applicationo Implemented single sign-on (SSO) to the reporting platforms (utilising Siteminder)

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  Oracle (who acquired Portal Software)

  • Herndon, VA, USA

  • Practice Manager - pre-sales support and manage prof services contracts

    • Nov 2000 - Jan 2003
    • Herndon, VA, USA

    Consulting Practice Manager within the Professional Services Group. Supported the pre-sales process via development and presentation of product implementation and professional service proposals. Responsible for post-sales implementations utilising consultants within the practice.Achievements -• Instrumental in winning the contract for the first North American customer for its voice service revenue settlement and interconnect product; subsequently managed the successful on-time implementation in 3 months, which led to the account becoming a key reference customer• Managed the on-time delivery of voice and internet service design projects at GSM Wireless providers in Europe and the Middle East

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  NETtel

  • Washington D.C. Metro Area, USA

  • Senior Director of IT - implementation and support of business applications

    • Jan 2000 - Oct 2000
    • Washington D.C. Metro Area, USA

    Senior Director of Corporate Systems within the IT Organisation. Managed a team of 10, plus external vendors, and $10M budget.Achievements -• Successfully transformed, scaled up, and reduced lead time of the “order to bill” process• Successfully implemented and supported the corporate ERP and HR system (utilising Lawson Software)• Implemented the corporate data warehouse (utilising Oracle, Brio, and Hyperion Essbase)

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  Concert

  • Washington D.C. Metro Area, USA

  • Senior Manager of IT

    • Mar 1994 - Jan 2000
    • Washington D.C. Metro Area, USA

    Project Manager, then subsequently Senior IT Manager of Application Development. Managed budgets of $10M and teams up to 60 employees and contractors.Achievements -• Delivered wholesale revenue and supply cost settlement system in time for initial launch• Transformed the billing system architecture and operations to a wholesale / distributor model, which was instrumental in speeding up revenue collection by 200%, and which enabled the company to grow from a start-up joint venture to a $1B business in 6 years. • Launched new company web site architecture along with key Day 1 digital applications, in time for the BT / AT&T venture launch.• Launched Concert’s first eService portal to customers and partners

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  BT

  • London & Cardiff, United Kingdom

  • Project Manager

    • Jan 1987 - Mar 1994
    • London & Cardiff, United Kingdom

    Systems Analyst and subsequently IT Manager within the IT organisation.Achievements -• Defined and launched a 'Joint Application Development (JAD)' agile methodology, based on industry best practice, across the enterprise; became an accomplished JAD Workshop Facilitator, and guided the completion of over 40 iterative development projects

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  Rio Tinto

  • Various locations in UK

  • Engineer

    • Sep 1983 - Jan 1987
    • Various locations in UK

    Chemical Engineer responsible for process design and improvement assignments across UK chemical plants.Achievements -• Completed the process design of a new Citric Acid plant using a home-grown computer simulation model